pizza shack

food was not done. i have ordered the pizza before and it pizza was great, but i happened to get off of work late one night, didnt feel like cooking and ordered the wings. they were nice brown but greasey, on the outside. when i got in to sit down and eat , i took a bite and the wings were cold like ice on the inside. i called back to let the establishment know what happened. the manager placed me on hold in the middle of me explaining what happened, then when i told her, she held the phone and didnt say anything. i asked her did they premake the wings and then put them in the microwave when an order comes through, she sternly/nastily repsonded no, they go into our oven. she placed me on hold and came back said because she couldnt find my ticket so therefore i didntplacean order. i responded with, i didntplaceand order? and tried to describe to her the lady who rung me up she told me, i was yelling at her and hung up in my face. i called back twice to try to get an understanding and she hung up in my face a 2nd timem, 3rd time i got the gm he offered what could he do for me and i told him nothing,&basicaly told me , he have to go with what she told me and not listen to me as to how the conversation happened. i told him i didnt want free food nor a refund i was calling to let them know what happened so that they could tighten up on what comes out of the kitchen. i will not be ordering from them again if i spend my money and get treated this way.

yummy. i ordered the small supreme, it was delicious! a new go toplacefor me when i'm in jackson.

if you’re old enough to remember when pizza hut used to actually have good pan pizza, then the crust from pizza shack will make you so happy. just the slightest amount of grease, some buttery flavor, while being nice and crispy. perfection. i ordered a small supreme this thing was loaded. one of the better pizzas i’ve had. also had a small garden salad, and the ranch dressing is amazing. i think pizza shack has ruined me from trying any other pizzaplacein pearl.

fine but forgettable

came here for lunch with my family and friends. we ordered a buffalo chicken salad, small “thick” pepperoni pizza, small “thin” mushroom pizza, and boneless buffalo wings. our friends got the bone in bbq wings, cheesy bread and club sandwich. the pizza was ok. there was very little difference between the thick and thin crusts. both were chewy. the flavor was just ok. to be honest i have had some frozen pizza at home that was as good. it wasn’t bad just not what i would expect from a restaurant. the cheesy bread on the other hand was very good with a good marinara sauce to dip in. the buffalo sauce was good but the boneless chicken seemed like something that was frozen and was just ok. the bone in one the other hand was very good and i would order that again. the club sandwich was piled high with turkey and my wife enjoyed her salad. the servers were very attentive and nice and the decor and vibe of theplacewas nice. overall if my friends asked to go there again i wouldn’t object but i wouldn’t ask to go back. no major complaints but in the midst of a vacation full of great food this one was pretty forgettable.

i’ve eating at pizza shack a lot over the years, going back to old location on state street. pizza is good. my favorite is the cheese sticks and the hot wings. maybe quality takes time, but i can’t imagine it taking this long. if it was a coolplaceto hang out, might make it better. last time was there got harassed by a drunken crackhead street-walker while waiting for over an hour. i’ll probably just go to papa johns for half the price, a quarter of the time, less hassle, and a not quite so good pizza.

my favoriteplacefor pizza possibly one of the best i have had

open late?. urban spoon says that one of the features of pizza shack is late nights. then under hours late is not checked. thisplaceis not open late! unless you consider closing at 10ish as late night?


-----07 sep, 2012-----

love the pepperoni but...... first off, i love urban spoon i feel like the reviews are very helpful in deciding on restaurants for the first time or if you are visiting a new area and want honest opinions.
not being a native jacksonian and loving pizza, this was one of the first pizza places i tried. the first time i tried the pizza we ordered the supreme. it was loaded with toppings and the middle was extremely doughy. frankly i was outraged! a 30 dollar pizza that tastes like that is offensive! i heard friends that were natives rave about the plain pepperoni. i decided to give them another try, so the next time we ordered from pizza shack we ordered a pepperoni and cheese well done!. it was great! not as expensive as the speciality pies and wasn't doughy either. perfect with a beer! from now on being a pizza kinda girl, if i'm in the mood for pepperoni i order it from pizza shack. anything else i order from sal and mookies. sal and mookies has a similar price point as pizza shack and even offers specials on prices if you join their mailing list (something pizza shack doesn't offer on either count). with all that being said pizza shack's pepperoni and cheese cooked well done with cheese sticks can not be beat! otherwise go to sal and mookies !

meh. i will give it this... it is better than your chains. and if you are used to chain pizza you will probably be happy... but there are a bunch of issues. now i will admit i am a visitor to jackson so i can not speak to consistency or what can be expected with multiple tries.

theplacehas an eclectic menu... you certainly can get some out of the box selections so i went for fajita pizza. so again i can not speak for the quality of their other pies with regards to toppings. i really wanted to like this pizza. it was certainly dense with toppings. however that and a general dough issue led to a problem. i read earlier claims the pizza is greasy. its not. but instead of having bite the crust is chewy and has a mouth feel which suggests under-doneness. it is to be frank doughy.

now again i can not speak to their other pizzas. the fajita pizza is ok. not awesome... but ok. it is loaded down with toppings... which is great... except in the pie lacked taste.

again better than your chain pizza... but for the price point you would expect a bit more pizzazz and an awesome crust. worth trying, but not sure if i lived here i would be a regular.

worked there. hello my name is david lemaistre. i was with thisplacefor 6 years. and it was a truly grea job. there are days where the crew has 40 ticketsfor orders so perople will have to wait. some do not understand. the crw in the back bust there asses and at times they feel unapreciated. why dont you take the tme to thank them or gve them some praise. hmm face bookk me replies on david arthur lemaistre

what has happened to pizza shack!?. last night was a horrible experience for the pizza shack. i placed my order by phone 30 minutes before i got there. when i arrived, i was told it would be a "few more minutes". while waiting, i observed one of the workers mixing tea with a picture of salt. it went downhill from there. my pizza was actually ready when i arrived. the inept staff overlooked my order. this was after waiting at the restaurant for an additional 15 minutes! when i got my order home, i found that my beloved cheese sticks and medium carnivore were both burnt. i'm sorry, but this lack of respect for customers and mediocre food offerings falls far below my expectations from aplacethat's been voted best pizza joint for the past 4-5 years. if i wanted this type of food, i should have went to little ceasars. at least the food would have been edible!

anyone out there ever had real pizza?. after eating at pizza shack on several occasions and reading the reviews on this and other websites, i am beginning to wonder if i am eating at the sameplaceas the other reviewers. if you are impressed by the the sheer size and weight of a pizza, then this is your place. if you are more concerned about things like the quality of ingredients, taste and appearance of the food, then this is not your place. i have never understood the mindset that a pizza piled high with ingredients is a good pizza. when i pick up a slice of pizza, i would like to be able to take a bit without all of the toppings sliding off onto the plate or my lap. pizza should be a combination of well made crust topped with just the right amount ingredients and cheese. now i know there will be those of you that point to chicago style pizza and it's abundance of toppings, but this is no chicago style pizza. that is a different beast altogether. the owners would probably save some money on ingredients and make a much more edible product if they just eased of on the toppings a bit. also, all those toppings make for a super soggy crust.
i also have to agree with several other reviewers that noted the increased prices of the pizzas. a year of two ago, the real attraction of pizza shack was the feeling that you were getting alot of bang for your buck. funny how success can change things. i know ingredient prices go up over time, especially in this economy, but the price increases seem out of line, but it's their business, and i guess they do what they have to to keep it profitable.
not much to say about the service. take the order, take the money, serve the pie. no brainer.
i haven't been to the new location, but the north state shop needs a little freshen up. nuff said.
a little tweaking and thisplacewill be around for a long time.

i liked thisplaceuntil they started getting awards, then they jacked their prices up. a few weeks ago, i bought 2 large pizzas--one with pepperoni and bacon, the other with green peppers, onions and pepperoni. my total was almost $44! my wife picked the order up and thought it sounded high, but didn't really give it a second thought. i, however, looked at the itemized receipt, and on both pizzas these crooks charged me mozzerella cheese as a premium topping along with the other ingredients! i was livid. we used to live in chicago, so i know pizza, and wasn't it. i'll never return...

if you think thisplaceis the best in town, you don't know pizza! i live in belhaven, and i really want to like it, but it is terrible. doughy, undercooked, cheap crust and ingredients. people like cause it looks cool and kind of like a hole in the wall. i would recommend thisplaceif their pizza didn't suck so bad. its also way overpriced. dominoes is better! service is bad also. did i mention its terrible!

i've had the pies three times. greasy. if you like greasy pizza, thisplaceis for you.

great place. used to work there and i miss the pizza. love thatplaceand its food.

arthur lemaistre