in general we like pf chang's. however, on thursday evening last week there were some service issues.
we arrived around 8:30 pm and were told there would be a one hour wait. the hostess asked for my phone number so she could call us when our table was ready, and we did some shopping in the adjacent mall. we were back just under an hour later, but had not received the call. the hostess said she left a voicemail, but i did not get the message until we started to our table. technology is wonderful when it works. oh well, stuff happens.
we were seated around 9:30 pm, and the restaurant didn't look too busy. our server was pleasant and took our order. we chose the p.f. chang's for two, a fixed price menu with soup, appetizer, and two main dishes; dessert would be extra. we started with cup of hot and sour soup each; good soup. then we shared chang's chicken lettuce wraps. a bit messy; the lettuce pieces were mostly too small for wrapping, but it was tasty.
then we waited. after a little while another server came to our table and told us that our server had gone on break, and that he would be looking after us. i get that; sometimes your restaurant meal conflicts with a server's schedule. then we waited, and waited, and waited. after a while i started looking around to flag someone, to see if they could find our server. someone must have noticed, and my guess is they alerted a manager, who came by and apologized for the delay. then she asked if we wanted anything, and i said we wanted our dinner. not much more was offered.
the two main dishes finally arrived (not either of our previous servers). kung pao chicken (nice little kick) and beef with broccoli (some of the beef was a bit chewy).
they didn't charge us for the banana spring roll dessert. fortunately swmbo likes bananas, but i don't. we left the restaurant at 11:30 pm, two hours after we were seated.