osaka sushi & hibachi

we went to osaka for the first time to celebrate a graduation, 8 of us sat around the grill. food was awesome and the service was fantastic! ourserverwas so cute and happy, i wish all people could be like her. our chef wasn't as fancy as some we've had at kobe's but i was still a great time. our group preferred osaka to kobe's and will definitely be enjoying meals there in the future!

do not give this restaurant your business, because they only care about getting your money and are willing to call the police while holding your credit card when you get upset about the service, not that their customers have enjoy their restaurant. the past couple of times we've eaten here, the service has been terrible. between mixed up orders, inattentive staff, hibachi chefs that are completely unenthusiastic, and this final time where they held on to my credit card and called the police saying we refused to pay because of being upset with how they handled a gift card, they showed they're more concerned about getting paid than ensuring customers have a good experience. on the night of 3/4/2019 a friend, her son, and i went to osaka for hibachi because we had won a $50 gift card. osaka refused to take all $50 off the gift card and only took $40, refused to take advice to leave the $40 charge on the gift card, charge it the extra $10 and change the charge on my credit card accordingly. theserverand manager then voided out both transactions, making the $50 gift card worthless and telling us the gift card didn't work, and when we became upset due to them screwing up the charges they called the police saying we refused to pay without informing us of what was happening. after sitting for an extra 20 minutes without any updates about where my credit card was or what was happening, officers arrived. talking with fargo pd officers, there were no charges that could be brought because theserverwas still holding on to my credit card through all of this and we had not refused to pay for services. the manager refused to apologize for escalating a situation beyond all reason with upset customers while effectively holding us hostage by refusing to give our card back or even asking if the total amount could have been charged to my credit card, and was still accusing us of trying to steal despite continuing to hold onto my credit card when i asked to politely talk with him. we will never be returning, and recommend that nobody else visits to avoid an embarrassing situation as well.

food was fine, cook was fine. ourserverasked us if we wanted fried rice, and i asked him if there was an additional charge. he said all hibachi came with fried rice. when we got the bill, my whole family had been charged $3/apiece for fried rice, and none of the kids even ate it. i asked ourserverabout it, and he got the manager. the manager was actually a bit rude, and told me that i must pay it because that is what we got. i tried to tell him that ourserverdidn't tell us about the extra charge, even though i had asked about it, and he cut me off before i was finished and said it must be paid. it didn't ruin my afternoon, but it did put a damper on our experience there.

good food, terrible service. my second time at osaka sushi and hibachi was birthday treat from friends. we tried the hibachi this time. the manager jason was cordial. chef josh was great and entertaining. food was good. could have been a great place to eat except for theservercindy, who was not accommodating nor friendly, she was rude to the point that she snapped at us when we asked if we could order yet while waiting for the rest of our friends to arrive. she was impolite when serving the plates of food, rudely and carelessly shoving them in front of us. need a lot of improvements in the the customer service aspect. eating food is a universal experience, regardless of the race or ethnicities but some restaurants like osaka have preferential treatment as we had experienced it with theservercindy. every customer is a paying customer. excellent customer service is a good way to promote a restaurant but the way we were treated by her will certainly affect our decision not to go back there in the future. a good eating experience should include not only good food but excellent customer service as well. i will not go back to a place where they don't respect customers.

have been to osaka five times now (for sushi) and always have terrible service. on 11/16/12 took 20 minutes to get seated when over half the tables where open. after getting seated aservernever came, we waited another 20 monutes at the table! five tables were seated after us and all had aservergreet them within minutes. tried to complain to a manger but no one came to talk to us. i will never go back. don't waste your time or money, go somewhere else.

i have visited this place many times, and i am absolutely in love with the food. they have great yellow tail and steak hibachi. their was a greatserveri think her name was el or elly can't remember. she did a great job very helpful in my food decisions, have seen her host before. love talking to her. would defiantly recommended to all my friends

osaka management. i am writing in response to the bad review received from eng500. we at osaka do our best to keep our customers happy. more than the round of ten free drinks was offered to please you and your guests. the offer of free dessert was refused. in addition, i did give a 15% discount for each bill in your party. i wish i could have done more for you. your issue was addressed as soon as it was brought to our attention. also theserveryou had no longer works here. thank you for dining at osaka.