ocean basket

my husband & i, are total favorites of ocean basket. we tend to move between different branches to experience different environments. we were so disappointed in the theservicewe recieved. our waiter was on a constant rush, when our glasses an utensils was brought it was as if it was just thrown on the table. we had to constantly remind the waiter what we /ordered. we waited so long for our mains. when it eventually came there was fried calamari strips on the platter an not the calamari heads you would expect. my husband then asked if they got the order wrong an they said, no they substitute it. with this my husband asked why they hadn't informed us about it. so that we could have decided for ourselves. with this we were asked what we would want instead an eventually swopped it for oysters. the fish was semi burnt an the sauce was extremely watery.

i enjoyed the hake and chips at ocean basket kenilworth centre, since the restaurant has reopened they now have comfortable seating inside the restaurant.

then for dessert i would recommend the baklava cheesecake.

theserviceis excellent and so far it has been the bestservicei have received at a ocean basket.

had a great experience at this branch. ordered a starter haloumi and a platter for 2. every item on the platter was fresh. we also had wonderfulservicefrom out waitress. was too hungry to take any pictures of anything.

hi there,

i have a complaint regarding the service, the quality of your food, the lack of cleanliness in your restaurant.

firstly theservicewas slow and non communicative. i came with my parents and they ordered hot food and i ordered sushi. she did not ask me whether she should only make the sushi just before the hot food is ready. so i saw that the sushi was standing for 25 min. once i got the sushi, it was so dry and unappetizing.

secondly, the waiters and manager was walking through prawn shells that fell from a plate earlier and they were aware of the fact that it was there but nobody seemed to want to clean it up. which is very concerning to me as a customer who is receiving for food.

ocean basket as chain is a predictable source of decent fish especially their calamari and their sushi. there are some items that are a bit better or worse store dependent.

for my visit to this branch i ordered the starter crumbled prawns, mussels in lemon butter and a platter for one which all came to the table super fast.

the herb mayo on the prawn number was very watered down - not a mayo consistency but still tasty. the lemon butter sauce i’ve noticed has the biggest variance from store to store. my favorite lemon butter sauce is made by the port alfred branch as it’s a lot thicker (a personal preference).

the calamari on the platter was very tender and the fish cooked well.

overall i would say the stand out features of this outlet is the speed ofserviceand not being cramped.

really enjoyed the seafood and more especially theserviceat this branch. my partner and i both ordered their special which was a platter for one with extra mussels. the food was lovely and tasty. theservicestood out. our waitress was rachel and she was so competent and attentive, she made it seem like she enjoyed serving us. i appreciated that. also good to note ocean basket has a new mediterranean sushi menu which i'll be back to try soon.

i particularly do not like theservicehere. waiters have these distinctive attitudes when presenting your order or even coming to check up on you.

the sushi is good, but not the best i've ever had. i love ocean basket but i can name two other branches that has pleased me more than this one.