what a disappointment. i heard good reviews about napoli's from locals here, as well as from this site, so my husband and i decided to give it a try. we went on a friday, at 3:30, when there are few other people there, and nothing to distract the kitchen or wait staff from doing their jobs to perfection.
i am a traveler, and a foodie, and have worked in the food industry before, so i know the dynamics of the kitchen, and have high expectations when a person tells me a restaurant is great. napoli's was anything but great.
the dinner rolls were no better than a fast food chain bread sticks. the calamari was tough and had little flavor, but wasn't overly breaded which was a plus. the main courses were terrible, though- i couldn't have cooked chicken that bland if i tried. i had the chicken picatta, which was basically flavorless chicken covered in a flavorless, strangely colored sauce. my husband had the chicken carciofi, which tasted fine as long as you didn't eat that terrible chicken. also, something about the pasta had a metallic taste, as if a major ingredient came from a can. i'll never go there again, and i have great suspicions of anyone who rated this place well. either you don't know good food, or you were seriously lucky, or perhaps you were payed to give napoli's good reviews.
on the plus side, the service was prompt, no mistakes were made on his part.