good food, worst customer service in town. good food, horrendous customer service.
i recently went to mike anderson's for a special occasion with my family and it was ok until the waiter made one mistake and he let it snowball. and then the manager made it inexcusable.
they got my father's food order wrong, so they had to go back and make a new dish. since it took over 30 minutes for them to bring the new food, everybody else was done by that time. so then i kindly asked the waiter for a free appetizer or dessert since this was a family celebration and they made my father wait for so long. the waiter said he would consult with his manager. when he came back to our table he said that my father would get some free lemon pie. i thought it was weird that they did not give him a menu so that he could have a choice in the matter and so i asked the waiter about this. then he told us that my father was not only getting lemon pie and going to like it, he was going to get one slice of this pie. so of course, my father refused to accept this pathetic excuse for making up for the waiter's mistakes. my father even talked to the manager of therestaurantand the manager himself said that they just usually give their customers lemon pie and that there was "nothing else" that they could do.
then the waiter rang my father's ticket up incorrectly with an extra item. he fixed that too, but with no apologies.
overall, the food was good but overpriced. the atmosphere is mediocre,"meh" at best even with those aquariums. (even chinese buffets have those.)
i have seen far better, superior customer service at many other places that boasted far less in fast food places, chili's, joe's crab shack, olive garden etc. at least if you go to one of those places, they will treat you like a person and go out of their way to help you and make you feel appreciated as a customer. at mike anderson's from the lowly waiters up to the manager himself made my family and my father feel that they simply wanted us to pay our money and get out so they could get more customers and make more profit. i simply could not believe the way they treated us as customers, it was appallingly rude and horribly inconsiderate. mike anderson's is supposedly according to their website (and fans of the place confirm its boasts), "a baton rouge staple," with "fantastic regional food" and "a festive atmosphere". do you know where else has good food and a "festive atmosphere"? any decent bar or pub left in the town, which is what mike anderson's might as well be, its got the alchohol and the outdoor seating, all they need now is some neon lights and a couple big screen tvs. that way the staff can ignore you half the night whenever they want because they are just a bar and not a baton rouge staple or a louisiana tradition.
the mike a. website also says, "mike anderson's has earned its reputation for exceptional meals and pampering customers" and then the owner mike a. goes onto say,"when i started the company, i wanted to make sure that customers leave full and go home with leftovers. i wanted them to get their money's worth."
i can personally attest that this statement is no longer true. their customer service has gone down the drain completely.
in sum, i am completely disappointed with this restaurant. if you go there, do not have any expectations of good customer service or a courteous and friendly staff because they simply do not do that anymore. (especially do not go there for a special occassion with family or friends because not one of the staff there will go out of their way to make you feel welcome or make your special evening feel nice or relaxed or fun.) it is a cheap and hollow and fruitless experience and you might as well go somewhere else for a good time.