madras pavilion - itc grand chola

does not live up to the hype. staff are not courteous and if you happen to go during a weekend for dinner, this place is like a fish market. very poor service. will not waste my time again going there.

ambience is good, need to work on desserts (indian and western both style). less options on north india starters. north indian main course menu needs look out (taste wise). will explore other itc restaurants

the ambience, service and food was extra ordinary. i went for my birthday celebration with my hubby. the experience was so amazing and friendly staffing, have opted for lunch buffet the food variety is good but usual menu. along with lunch you can check the itc chola decor with good selfies.

the itc grand chola was amazing. great restaurants, great room. best of all great staff.
great restaurants - good variety of food. break fast was huge with all variety of world .
awesome hotel. enjoyed like anything.. swimming pool is superb . simply unique and classy .

dei dei... what's with the knowledgeable chennai crowd giving 4+ ratings to mediocre stuff. we don't have good places in chennai or what? simply giving too much build up for average places.

mediocre food. below average service.

sums up the dinner buffet at madras pavilion.

worthae illa. babu ganesan will feed 3 people at the cost of one person at itc. that ambience, classu, selfie spot mayiru mannagatti and all comes later. core competency itself fail means...

where are all the good places in chennai man?


edit : came here for a second time - as a group of 15+ folks. same experience. same review. absolutely nothing changed. don't go by all the feedback/responses that their sm team does on zomato. they are all templatized.

but on a serious note - do chennai makkal - call "this" as one of the best buffets ?

what an disappointing experience at new year brunch . for the per pax cost there was absolutely no choice of cuisine and food tasted less than average . there were hardly any live counter. dessert section was absolutely rubbish with pathetic carrot halwa . overall this place seem to be loosing its style and taste at the same time.used to be a regular had a bad experience few years back and had stopped going , today it was still a sheer disappointment. waste of money and time .

a meal worthy of the price. an amazing spread of delicacies across all the cuisines and mouthwatering desert array.
the ambiance was so peaceful and comfortable.
the waiters were omnipresent and so very attentive.
couldnt expect more.
best experience ❤

excellent place for the dinner buffet.
however i felt little at lack of choices from the started perspective.
no complains in taste and ambiance though. great place

we had brunch on sunday (11.11.2018) and very next day on monday(12.11.2018) we had dinner at your madras pavilion. as far the brunch was fine as everything food and drinks (non alcoholic) was included in the buffet price. but the experience we had in our monday dinner buffet at madras pavilion was disappointing. before coming for dinner i contacted your restaurant to get the price of drinks they charge as drinks are not included in buffet for monday dinner. on call they told me inr 360 per person for unlimited drinks (non alcoholic). the day we arrived for dinner i personally spoke to the restaurant manager john, same about the drinks. he totally buttered us with his polite gesture by saying that since you had your brunch here yesterday and again you are here for the next day dinner, he said he will see and get a cost around inr 2000 for unlimited drinks as we were all 10 people including kids. and moreover unwantedly he said as you are a family of 10 people not to worry we will serve you starters and soup on table. the very next moment he sent a lady to get us in the trap of your so called membership. in which we were not interested at all, as food was not up to the mark. as soon as we told no for membership, total scene and behaviour of manager john changed. to begin with he didn't arrange for serving soup on table as he volunteered by himself. we waited for around 15 to 20 mins then we served ourselves. then as promised he said he will provide us unlimited drinks for approx inr 2000, each and every time we had to ask for drinks that too several times. and after certain time manager himself is coming and saying that they have provided drinks more than the expectation (which was supposed to be unlimited) but actually they served only very limited. the way he came and told, it was totally embarrassing for us because we actually asked for unlimited drinks as per the menu but this guy unnecessarily told he will serve unlimited drinks with a nominal price then why is he not ready to serve as promised. anyways apart from this what we found fishy is when we had to pay he gave us two different bills. one bill was total of our buffet and other bill was of drinks inr 2250, in the bill it was printed as "please do not pay". what i want to know is that inr 2250 is for the restaurant account or for the pockets of the manager. anyhow i have paid through card. 

to conclude overall food was not as satisfactory as it should be and on the top this disgusting behaviour of the manager john was totally disappointing to face in such a reputed hotel in chennai.

had a very good experience. taste and ambience suits the grandness in name. the creamy chicken pasta is a must try. the starters were lip smacking as well.

nice place to enjoy with friends..
love the place

food was awesome ...😊

staff is very courteous.
always assistance and good recommendation for nice local food .

as part of team lunch i visited this place.

they have
chat corner
exotic salads (raw salmon etc)
biriyani cart
south indian rices, gravies
2 veg and non veg starters
lots of main courses
bread,jam ,butter, cheese corner
sweet corner
soups etc.

ambience is good.
food is good.

apart from all their dishes i pocked few of them are so good.

cofee ice cream
jaggery panacotta
tortilla role
grilles sea bus with pesto
smocked salmon
lime poached prawns with dried tomato

the buffet had a good spread and everything on the menu was appetizing! special mention for the bbq pork. dessert section was decent with basic ice cream selection! big ups for the service.

we had a team dinner yesterday at this restaurant. the food was good, except for a salted fresh lime soda that was too bitter to drink more than a sip. also, we had a reservation and during the reservation call we were clearly informed that the buffet price will be 2300 including taxes. however, when the bill arrived, we thought it was the same amount and paid. after few minutes one of us was checking the bill and realised it was higher and when asked, we were told it is dynamic pricing. now, when a restaurant/ hotel at this level conveys a pricing, we expect them to stick to their words. extremely disappointed with the callous treatment and lack of courtesy to adjust the bill. will not be returning here for any more dinners and nor will i recommend to my friends....
almost forgot....another pathetic part of the service was to remove the empty bowls from the plate you are still eating, without even asking if they can do so...that is just outrageous for any restaurant...so watch out, they may also take the plate and cutlery as you are eating...
and, you get free mosquito bite massage while waiting to be seated, in the hallway to this restaurant...

one of the finest dinings in chennai. veg has limited options with respect to the starters. however the varieties in the main course and the pasta, pizza options are great. there are very good amount of cakes in desserts as well. ambience is awesome and the service is excellent.