madras pavilion - itc grand chola

stayed at the hotel and had our dinner and breakfast buffet at the madras pavilion. the spread for each cuisine is enormous. the taste was top notch. worth the money.

very poorly managed place . no social distancing was maintained . serving time is 4 times reminder to different waiters ,then it will get served in another half an hour . no variety with very limited spread in breakfast . quality wise ok , taske ok , management very poor and price be ready to sell your kidneys for absolutely nothing 😜

my dining experience here can be simply phrased as an upgraded version to your usual buffet places only with the exception being the 5-star pricing as well as the 5-star ambience.

it was pretty decently crowded when i went there. i had reserved a table for 4 on the occasion of my husband’s birthday. we were received and seated immediately on arrival.

buffet concept is pretty much the same wherever you go!!! we had the starters served at the table while the main course and desserts were displayed on the buffet counters. nothing in terms of taste and presentation that simply blew my mind. for the bill we received in the end(not complaining), i could think of umpteen number of other places where we could have dined. none of the dishes were bad either to whine about.

and ofcourse we received a complementary cake for the occasion which tasted good too.

overall:-
will i go there again?!?
meh..don’t think so.
vfm - 2.5/5
ambience - 4/5(interesting dining interiors but only on a limited floorspace though)
service - 4/5
experience - 3.5/5

i love the ambience and their huge variety of desserts 🍨

why one star? read through for the honest experience

went with 78 member team for lunch today on march 17, 2020 . this has been informed prior and arrangements have been made.

pros:
soup is good. they had good bread crumbs and breads to go with it. this place has the best chicken tikka hands down. so soft ,yummy but not overpowering. dessert collection is splendid and everything tasted good. they have decent varieties of ice cream and toppings. go with the coffee flavor.the lady staff in the ice cream section was so warm and welcoming. only she was lively amongst the entire crew.

areas of improvements:
when we entered, we felt like we are in a unwelcoming location. the staffs dint welcome us or guide us or offer a food tour . we were left blind for the next two hours. few staffs threw forced fake smile but it's very easy to see through it. their unhappiness striked us like a thunder.

food:
they are so lethargic to refill the dishes. i never got to try the fish,prawn dishes and mutton biriyani .
there is a live counter manned by single chef for roti/paratha and you literally have to stand in queue for good 5 mins to get a single piece of roti. never got to try paratha because of this frustrating delay.
the staffs are over enthusiastic in collecting the plates but don't show proper motive to refill the dishes .
there is a panipuri section in the same live counter of the roti , but since its manned by one chef , you never got to relish the pani puri. i even personally asked a manager to arrange for pani puri but it fell in deaf ears.
the chicken biriyani is sub par. this is the most dry biriyani i have ever tasted. i never got to try the mutton biryani since it was never refilled even when i went there two times.
the prawn dishes was just left empty after their first filling. it was never refilled again.
a colleague caught a stone while eating and another got a dead mosquito on fresh plate counter. there is no tissue or cloth provided near plates so you don't get to clean the plate by yourself even.

if you want to spend 2hrs dining limited food (please don't call it a buffet) among the most unwelcoming staff and unhygienic environment but good dessert and icecreams, you can try this place.

thanks,
itc shareholder

sorry we were busy eating hence there are not pictures of us gorging on the absolutely delectable selection of spread . this is my father-in-law’s favorite place. where food is concerned.. award goes to him .. he finds these gems in the whole of chennai city .. since he wanted to celebrate my birthday, he took me here and woah i was surprised with the amazing food and service . indian, indo-chinese, biryanis, salads, true south indian spicy food .. and what a lovely desert stand .. malpuas , i’ve creams, blueberry white chocolate soufflés .. and what not .. must visit for those who are ready to loosen their pockets and pack on some pounds .. visit this place .. note come in empty stomach to really enjoy meal and a good family time .

this place is not at all worth that price. there are no live counters. no italian cuisine. choice is very limited. taste of the provided items was also not upto the mark.

what an awesome place be here chola itc,definitely a place to be here once n i had been for sunday brunch n food was awesome n tasty no doubt in it mutton biryani was yummy & it would be good if they add few more starters for sunday brunch n fish was missing in menu other than tht everything was super

totally awful !!! well, how do you expect to rate some place that’s infested with cockroaches? it’s unacceptable anywhere, but more so in a hotel like itc grand chola. yea, true story - sighted a cockroach in the middle of the dessert section. you can imagine the shock factor.

this happened a few days ago, but could just review my experience. i don’t think i can step inside this restaurant again. and i’m not sure about their other restaurants either. used to be a regular, now, i’m just skeptical about dining at any of the restaurants at this property.

madras pavilion-itc grand chola
myself and friend had buffet breakfast i had masala dosa pongal vada grape juice tasted yummy ambience was fine

it was my birthday so we decided to have dinner buffet at itc grand chola madras pavilion. i have dined at peshawari a few times and i feel they set a bemchmark in service.
expecting the same we dined at madras pavilion but i am sorry to say the service was not itc class our table was not ready inspite a reservation at 4pm the refills were not being done for the smoked salmon . the live station counter had a chef who didnt know how to make pasta being a traveller due to my profession i know what to expect from hotels of itc cllass and i am not a very demanding guest but when basic are not addressed it is surely a disappointment
the food served was good the deserts section needs more variety
overall i feel itc grand chola needs to look at service part seriously

i am sorry to write a review after almost 2 years. it was my first dinner date with my would be life partner in december 2017 at your property. it was her birthday. we both enjoyed your food, ambience, behavior, ....almost everything. we still cherish that memory. since then i promised myself that whenever there will be a special occasion in our life we would try our best to be in madras pavilion !!!💐💐

ambiance : comfortable seats and a decent interior.(3.5/5)

variety : yes a lot but definitely not sufficient.(3/5)

taste : few countable dishes are extraordinary but other things needs to be improved a lot .(3/5)

service: basically people don't expect ordinary level service here but it was the case. (2.5/5)

wished chef could have interacted with us knowing our taste and preference to make one special dish just to make a difference. small effort counts.

unfortunately taste of the food can't compromised by the luxury of the place.

happy dineout!

our buffet breakfast was added with room. they serve great breakfast with varieties from every corner of the country. mango lassi, filter coffee, and some special madras coffee were amazing. however, boiled eggs are main thing for any breakfast and it would be great if it gets served peeled. i couldn’t have them coz you gotta invest time in peeling them.

apart from this everything was amazing. but still require improvement in north indian food considering the star this restaurant possess in comparison with other high rated buffet restaurants.

i love itc buffet breakfast but this one at madras pavilion did not live up to the expectations. the food was either extremely salty or sweet. i tried the paratha, idli and the dimsums and they were extremely salty. while the saffron milk was extremely sweet. i hope the feedback is taken and they work on the same.