kaiser's diner

great food, terrible service. just got back from eating there. the burgers are absolutely phenomenal, and i strongly recommend the sweet potato fries, they are out of this world. however, part of what goes into a great restaurant atmosphere is theserviceyou receive. i had what i believe to be the absolute worstservicei have ever had to deal with in my life. i sat at the bar, was brought my drink, and then ignored entirely for 15 minutes. in previous trips there, the waitstaff has never had an issue with taking my order directly from the bar and sending it to the kitchen. however, despite my attempts to flag waitresses or the barkeep down to send an order back, i finally had to get up, track one down, place an order, then go back to my seat. the only other time a waitress spoke to me was to bring me my check, and then to take my plate. i'm sure at this point many people would be thinking that it was a busy night and i should expectservicelike that. unfortunately, that was not the case, maybe 10 tables were taken in the entire restaurant. the waitstaff was more than ready to handle the small crowd tonight.

i'm not saying i wouldn't recommend this restaurant to anybody, i absolutely would, but i would simply warn them of the questionable service.

stick with the ice cream and burgers. avoid the rest.. i have always loved kaiser's atmosphere and ice cream. we tried them for the first time since the place changed ownership and we were very disappointed. i assume the ice cream is still the same, though we didn't try it because we left in disgust. first of all, they have different menus for lunch and dinner, so if you go there for dinner hoping to have a salad entree (like i was), you're out of luck. second, the food is overpriced for what it actually is: the same frozen and quick-cooked standard issue stuff you can get in most of the restaurants anywhere. we ordered fried pickles, i ordered the "hand-breaded" chicken tender basket with side salad (which had an upcharge) and "homemade" macaroni and cheese. my husband got a burger and fries, and my child had a kid's burger and mac and cheese. the fried pickles are the same ones you can get anywhere: frozen, pre-battered pickle spears. my "hand-breaded" chicken tenders were also the same chewy boring ones you can get anywhere. my upcharged side salad was ok except for the fact that several pieces of lettuce (roughly 1/3 of the salad) were wilted and brown. the mac and cheese was fine, but it probably wasn't "homemade." my husband and my child enjoyed their burgers; my husband said his burger wasn't greasy at all. third, when the check arrived, we were surprised at how expensive some of the items were. my boring chicken tender entree cost more than the one at irma's, and irma's chicken tenders are actually hand-breaded fresh. for some reason, my child's side of mac and cheese was upcharged. i think it's because they put in the kids meal sized mac and cheese instead of a normal side serving. we weren't told in advance that this would happen. and last, theservicewas decent. our waitress was very nice and took good care of us.

i'm planning on going back for ice cream some time because i've heard that it's still good. however, i'm going to avoid their regular menu aside from the burgers from now on.

refused service. we were in the area and decided to stop by on sunday 1/11/15 at 245. when we walked up the door said they close at 3, since we only wanted ice cream we walked in and before we sat down we were told by the waitress that they were closed. i feel they could have said the grill was closed but still offered ice cream, it would have only taken 5 minutes and we would have been gone by 3. poorserviceseems to be a problem according to other reviews. i hope management addresses the problem, so we can return.

epic fail. after the novelty of the building and its history wore off, we were brought back to reality very quickly by the poorserviceand mediocre food. the burgers were a let down compared to many of the other burger places in the okc area like irma's, smash burger, s&b, etc. the price point for the food was on the high end for what it was. our group of five was made up of two adults, two teenagers, and an elementary kid. for the five of us, we walked out paying $90.00 after a 10% tip (our server was lucky to get that). if you're going there for ice cream, a scoop of chocolate in a waffle cone was $4.75! give me braum's any day for the ice cream - just as good, or better, for half the price.

we will not be going back to kaisers anytime soon.

ever wonder about this place? don't bother.. ever wonder why this place is always close? because its sh*t. sorry to say, i've haven't felt so negatively about the (lack of) food andserviceat a restaurant in years. came in around 7pm, after being extremely excited to see this place open.
there were 4 occupied tables, one of which was a young family of 7. had never been here before, and my so and i stood in the middle, in front of the counter, unsure if it was seat yourself or not. servers moved by, and behind the counter. we were not greeted, and no eye contact was made. we stood there awkwardly for about 5 minutes until we seated ourselves. we sat there for about 5 minutes, and nobody came over to us. i had to get the attention of the server from the table next to us to ask "do we get menus ourselves?" and she said "oh, i will get one of the girls to get menus for you." got the menus, took about 10 minutes for them to take our order (burgers) and bring drinks. all the servers disappeared except for the one on the other side of the restaurant. about 10 minutes go by after our order.
i started feeling nervous about being here. it was very quiet. i looked around, and see: table 1, family of 7: has food. seems to have problem with order, as the lady is handing plates back to the server. table 2: a man and his daughter sit with salad and scowls on their faces. they are not eating the salad. i watch them wait 15 minutes to get salad dressing. table 3: a guy and girl. the girl keeps turning around and looking for a server who is never there. table 4: behind me. having a low conversation about how long it has been since they ordered. i have spent 30 minutes in this restaurant now, and seen nobody receive food. at the 20 minute mark after our order is taken, we have to get up and go a waitress if our food will be along shortly. she looks nervous and leaves without reply. she comes back over and says they are working on the order. we wait another 20 minutes (40 minutes since we ordered). i am irritated, i am hungry, no server has willingly checked on us, no "sorry about the delay" has been said.
it has been a frickin hour since i walked in the doors. the people behind me get their food. i hear the girl say her dish is cold. i'm not taking this. we get up and tell the server we are leaving. she says "ok bye."

i go to irma's and get the same gosh darn burger i ordered an hour ago in 10 minutes.
don't ever waste your money or time with this pathetic excuse for a business.

sad. we use to eat here pretty often. the last time i went in though theservicewas bad. the place was dirty and gross and the food was horrible.
with new management and better employees this place would be wonderful again. too bad it won't get the chance since they are closing doors

i am very disappointed in the downfall of this place. my wife and i used to come here often, something has happened. has it changed owners? ice cream is in plastic cups, burgers are a joke now, small, horrible buns, greasy, cold fries and theservicewas rude. they close at 8 and when we went in at 7:15 they acted mad that we ordered, they should change the name, this is not the kiser's i once knew.

how are they still open?. wow. this place was just awful. went for lunch today. two of us ordered hamburgers, 2 different kinds, now who knows if we got the right one, because the guy that brought them out didn't care to ask, and by that time and the looks of both, we didn't care either.
took about 20 min to give us very overcooked burgers that you would make special for kids at a cookout. small.
add to that a small order of fries. how this minus drink comes to $8-9 before tax i will never know.
maybe it's the ice cream that is twice as much as other places.
theservicewas a joke, we had to clean our table, no one ever even said they were sorry about it.
their prices are a joke, the food was a joke, theservicewas a joke.

the ice cream is good but theserviceis terrible. took 20 minutes to wait in line and get one shake.

what a disappointment. in here in 8/1/13, and the front registerservicewas fine. however the food delivery and quality was horrible. we watched as what could only be a new girl working to figure out what food was what, so the window was completely full of food that was not being delivered. i saw my own burger sitting for 15 min in the window. when it was delivered it was cold, fries were cold. tableservicewas the worst. would never eat here again.

senior group. our senior group went to kaiser's just before lunchtime and there was a friendly young lady who met us at the door and held the door open and had a friendly greeting for each of us. theservicewas excellent, especially considering how many of us there were. all the people who took care of our orders were extra friendly and went out of their way for us. everyone said the food was good and the ice cream great. we will go there again as a group, i'm sure, and also my husband and i will go there again. i don't have a negative thing to say about this establishment!

we have been going here for years and recently theservicehas gone downhill. our last three visits have been terrible, long waits for ice cream, missing items, things coming out wrong, and an undercooked burger. this was the last chance from us. there is just so much wrong with the way they're trying to run the front of house.

i walk in sit @ the bar for ice cream no one says a single word to me that worked here. a guy and his two daughters @ the bar were greated and served. i stood up to take photos, mind this was my 1st time being here. i walk around still not one employee said how may i help you or anything. well after waiting 6 minutes & 43 seconds it was clearly time to go. geez what kind ofservicewas that, so much for happy hour.

cleanliness poor/food ok. the restaurant was not very clean some of the employees were not very helpful in assisting customers who've never been there before. i watched an older couple enter the restaurant and directly seat themselves and then wait at least 20 minutes for someone to tell them to go to the counter and order.

the floors were dirty and the counter tops were sticky. one of the employees, who worked the floor, seemed to be overwhelmed with trying to do everything while the cashier sat behind the counter unmotivated with a less than stellar attitude. the food was not bad but the badservicewas enough to make the food not worth a return visit.

great experience. i find the dining experince at kaiser's to be great. theserviceis good and i enjoy my bison burger. of course, the ice cream makes for a complete evening. i recommend this place to everyone.