i may have ordered poorly..... i voted that i do not like this place, but clearly i'm in the minority. based on the great reviews and that this place is always packed, i'm keeping an open mind may go back for a second try.
we went at lunch. every table was full, which i take as an encouraging sign. we ordered at the register, and then were instructed to find a table. this system probably works well when the place isn't full, but we ended up standing up by the door. our food came out very quickly (a plus!) but we did not have a table when it came out. the staff handled this very well, and made a place for us at the counter.
the other patrons, however, were rude. the place is small, so it was obvious that we needed a place to sit. two tables were sitting, clearly finished with their meals, just talking. eventually we weren't the only people looking for a table, and those people continued to just sit. this is not the fault of the restaurant, but it did affect my experience.
so the bison burger and sweet potato fries. the burger was very, very dry. as in nearly inedible. the sweet potato fries were average.
my dining partner ordered a regular burger, and he really enjoyed his. he has discerning tastes so i am inclined to think i just got unlucky.
as i looked around the restaurant, the ice cream treats looked really tasty. if/when i go back, i will be ordering something sweet.