food is fantastic - staff is downright rude. went to jams last night for an early supper - around 5:15 or so on a tuesday night. i have been to jams numerous times and adore their food, but i will say their staff always seems to be snooty - especially if you don't have one of their "beloved" reservations. i'm not sure why you need a reservation when there is no one there but whatever....i get it's a big deal to them but do get tired of the lecture if you don't have one. i took a friend from st. louis who had never been there but travels to omaha frequently - she was excited to find someplace new that was not a chain. we get it, get our reservation lecture and sit down. our waiter was immediately annoyed because we only ordered soft drinks. when we got our drinks, they were diet instead of regular and when we pointed this out to him, he argued with us rather than just fixing it. my friend wanted to try several different items on the menu since she'd never been so we ordered 2 appetizers and 2 entrees, all of which we wanted at the same time so we could sample and share without filling up on any one thing. the waiter told us this was "not how they normally do things" but finally went ahead and agreed. our food came out and was fantastic as usual. we sampled our way through all of it and then asked for the rest to be boxed, but while that was being done, we also ordered a dessert to share. from the look on the waiters face, it was obvious he felt we didn't need dessert but he did box our things and get our dessert. now, here comes the extremely rude part....while we finished our dessert and conversation, our waiter stood right next to my chair the entire time, periodically looking at his watch. the restaurant was not busy, there was no one waiting to be seated so there was absolutely no call for this behavior! i jokingly told my friend that maybe he thought were going to dine and dash but that's exactly what he made us feel like. eventually we got tired of his behavior, paid our bill (and tipped well by the way) and left. i felt really bad recommending this place to a friend and i'm sure she won't ever be back. i love their food and i'd be hard-pressed to find a reason to go back. it was hands-down the rudest waitstaff behavior i've ever experienced. jams needs to realize that it's not just about food but also customer service...