jalapeno's taqueria

i called to place anorderwhen i asked if they deliver, he said no and hung up on me. my next words would have been ok, i'll pick it up. reviews say great food but don't take it for granted, service counts more than you know. i'm sticking with tres casas - good food and good service. we're in texas people, tacos are a dime a dozen. don't hang up on your customers or you'll be out of business selling tacos from your car.

very poor customer service. this review is solely based on the customer service. i called toordersome tacos for pick up. i have no idea who answered (i wish i got his name) because they didn't identified themselves. i was placing myorderof 12 tacos, asking for 8 with no cilantro. he rudely interrupted and with an attitude told me, "why don't you just tell me which ones you want plain and which ones you want with everything." i proceeded with myorderas he asked. he repeated myorderback and i said yes it correct, he then said "ok, bye" and hung up. didn't give me a chance to ask for the amount due or if he needed the name of the person who would pick up the order. everything was so fast and i understand if they are busy but that gives no excuse on how he presented himself over the phone. i have no idea how the tacos will taste and as a first time customer, i will not eat here again or recommend this place. you gain customers by being polite and friendly service whether the food is good or bad. first impressions are very important and this one was tasteless .

este commentario es sobre el servicio solamente. llame para perdir unaorderde comida para re recoger. no tengo idea quien me contesto por que nunca se presento (ojala hubiese tomado su nombre). estaba pidienndo mi orden de 12 tacos cuales 8 no queria con cilantro. el tipo groceramente me interrumpe y con una actidud me dijo, "por que no mejor me dices cuantos quieres sencillos y cuantos queires con todo. segui mi orden como el me lo pidio y al final de la llamada me repite mi orden, le menciono que esta correcta y me contesta con "ok, bye". ni me dio la oportunidad de pedir la cantidad devida, ni preguntarle si necesitaba el nombre de la persona quien recogia la comida. todo fue tan rapido y yo entiendo que esten ocupados pero eso no le da la escusa de como actuo por telefono. no se si la comida estara buena, y como una persona que iba tratar su comida por primera vez, no vuelvo a comerla y ni recomendar este lugar. el cliente se gana conser amable y con buenos modales, no importa si la comida este o no este buena. la primera imprecion es la que cuenta y a mi me dejo un sabor amargo.

great mexican food. i don't like tex mex, so it's hard for me to find a good mexican place in texas, because most that say they have mexican food, are really tex mex or watered down american mexican.
i like a place where i canorderin spanish and get comida mexicana. i normally go for the small tacos and get 4 or 5. my kids like the sopes and the taquitos. plus 4 different kinds of salsa and jalapenos, too.
it's great for gringos, too. fabulous fajitas! and when they have the burrito special, bring a friend because they are huge.