great staff, terrible management. i've been to this restaurant several times now and each time i've had a different experience. there is one consistency, terrible management. during this visit, i had called ahead to inform them of a large party at a specific time, to which they confirmed they wouldplaceus on the call ahead list to expedite the seating process. upon arrival to the restaurant, three hours later, we were told we would be sat next. as we patiently waited for a table to be cleared, we noticed guests who arrived after us, with the same amount of guests, were provided tables and sat in a timely manner. after an hour of waiting for this table to be "provided" for us, we decided to forego this already terrible experience. although the experience was a complete disaster, andrea was phenomenal and was pretty much running the extended section. she was friendly, attentive and helpful even as we were standing around with no table to be served at. if she was placed in the management position, you may be on the right track in running that place.