disappointing food quality. 10-13-12 sat.6pm just came from gordon biersch in new orleans across from harrah's casino. took a table on the veranda with two friends for dinner service and food was "do not recommend to a friend."
we took a table outside, nice atmosphere, there were big screens on which to watch the college football games, a good thing on a saturday evening. hostess brought us to a table and said the she would be back to wipe it. she did but forgot to bring us any tableware or napkins. waiter took the drink order which they got right and kept filled.
two of us ordered the seafood gumbo. when it came, it was very chilly. not good for a hot soup dish. had to go back and it came back lukewarm. we then had to ask for the missing tableware.
1st person's entree came out by itself. a chopped salad which was not good. old lettuce and not to many mix-in's which were described on the menu. later a seafood cobb salad came out for me. only problem was it was a regular cobb salad. so it never hit the table and had to go back . the third person's order, a surf and turf burger (lobster on top of a cheese burger) came back with the revised seafood cobb. the recipient of the burger wasn't impressed and it was also cold with the warm fries. the cobb salad was pretty,but the crab was kind of old and the shrimp too. as a lifelong louisiana resident, it was passable at best.
the waiter was told the a 4th order would be a "take-out" order, a sweet & spicy cashew chicken stir fry*. he asked when we wanted it, he was told to put it in to go now. we finished the meal and sat around waiting on the take-out which was brought out in a dish for a table serving and had to go back for packaging. when the 4th person tried the stir fry less than 15 minutes later they took a few bites and said it was ok but not good. new orleans is a place where excellent food can be had easily. any restaurant less than good doesn't stay in business.
1) the manager needs to make more rounds. we noticed that it wasn't jsut us with the mixed up and bad orders. one order came to the door with a plate clearly on top of someone else's steak, not just on an overlapping plate. another waiter had to snatch it off to help serve it.
2) the hot food needs to be hot which it wasn't. the wait staff was friendly but the kitchen seems to send orders out in parts hence the coldness of the hot food.
3) the waiters were friendly but excited to be there and deliver agreatexperience. we normally tip above and beyond but this time it was not worth it.
i would tell someone to skip this one. there are a few other restaurants, ruth's chris, mulate's, 7, mannings, besh just a few steps away to try before this one.