fluke newport

poorly cookedsteak(x2), cold food. our experience was just like the last reviewers:

we called to say we would be a few minutes late and a rude hostess neglected to tell us what we later learned from our terrific waitress that we could have parked next to fluke and had our parking validated. oh well.

when we arrived, the service was good. we were satisfied with our drinks. we liked the mussels, were surprised to pay $7 for a thimble of olives and marcona almonds (although they were both delicious), and were disappointed with the arugula salad, which seemed pedestrian and through which we had to dig to find any ham or grapes.

we were looking forward to our scallops and stripsteakentrees. we ordered the stripsteakmedium rare, just like the other reviewer. when our food arrived, it looked terrific. the scallops were well cooked though there were some cold things on the plate. the steak, however, was not cooked right. the medium raresteakwas medium well. it was cold, so cold that the butter on top did not melt at all. we were reluctant to send it back, but the waitress seemed as surprised as we were that the meat was both cold and overcooked and encouraged us to send it back.

that's when the meal really fell apart. they left the scallops on the table for 20 minutes while they were "refiring" the steak. we were surprised that a restaurant of this caliber did not offer to at least remove my girlfriend's scallops and keep them warm. they brought thesteakback after 20 minutes while i was away from the table in the restroom. we were also surprised that they would set down a plate i had sent back while i was away from the table. i returned after just a minute and this time thesteakwas warm (though the butter still was not melted) and i was excited (and hungry) to eat my medium rare steak. to my surprise when i cut thesteakin half, it was this time well-- perhaps even overdone-- not anything close to medium rare. there was no pink meat anywhere on the steak.

i informed the waitress but by this point my girlfriend's scallops were cold and we were both hungry so i picked at the overcooked steak.

while we were waiting for thesteakto come back, the very nice waitress sesemed to be offering to compensate me for the inconvenience with a glass of wine. imagine my surprise when both the incorrectly cookedsteakand the wine appeared on the check. i had to speak to the manager, who rudely informed me she had seen thesteak(before i cut it) and thought it was cooked properly but she did eventually remove thesteakfrom the check. we will not return to this restaurant next time we are in newport, though we had high hopes for it and appreciated the service.

cold food and management!. dinner with my wife started out ok, i have to say the drinks were good and my mussell app. was great. dinner arrived cold, my stripsteakand the sides were cold as was my wife's scallops. (but the fries were hot)? my wife was not offered to have her dish taken back while my entree was being corrected so we ate the cold scallops while i waited for my entree. when i sent my dish back due to being a $34 cold stripsteakwith cold cream kale and cold sauteed onions on top; the originalsteakcame back still sliced where i had checked it, looked microwaved and was now overcooked of course. when i asked for the manager he did not offer to refire thesteakas would be proper but asked what else would i like. i asked why i could not have a properly cooked steak. he became very noticeably irritated at that point and said the we were showing aggression. ( i really only wanted a warm , medium rare stripsteakwith warm sides!) he actually said that they come with the pre sauted cold onions on top! i just had to leave at that point. my wife asked the waitress if there was a way we could speak to the owner as we left due to the poor customer service from the manager but was told that he was the owner!
i always though it is proper service procedure in a restaurant of this price point to 1. always satisfy the customer - don't argue 2. when a dish has an issue, take both parties dish back, re-fire and correct the issue. back to training for you!

excellentsteakand appetizers were delicious especially croquettes, crostini, buckwheat crepe (sounds like i ate a lot but i was sharing with friends). desserts were to die for(cheesecake and the pumpkin creme brûlée). i highly recommend it.