fitzrovia

this place has nice modern cuisine and is moderately priced. they have a variety of dishes that will appeal to a range of people's tastes. there are also some home made style cakes at the front. each day there are different pasta specials which are probably my favorite dishes to try. on a few occasions with the pasta, my friends and i found it quite salty, however the dish overall was still full of flavour. last time i had a pork sausage roll and there was a hair stuck on side of the roll when i received it. the roll had a better texture than other rolls. the salad was made with a variety of leaves and people who appreciate salad should fine it has lots of flavor.

theservicestaff are very good and they are proactive with the service. they do like to suggest those polenta chips. this is definitely one of the more popular places in their area you should try.

great experience. i have heard a lot of good things about paul jewson; so , i decided to go there and try his breakfast on monday. i'll break it down like this.
the food was fantastic. we had "thick cut bacon"and "smoked trout" dish, which were both delicious and well presented. coffee was good too.servicewas really attentive and friendly. and the atmosphere was something that can make you sit for hours.
all in all,the chef has done a great job. it was such a great experience. our group was impressed with everything. would we return? definitely but this time we'll try dinner menu. can't wait!

great night!. had dinner for the first time at fitzrovia last night. theservicewas friendly and attentive, the atmosphere was lovely and the food was delicious! in particular the pork and prawn spring rolls and the pan fried snapper were fantastic! had a wonderful night and will definitely be going back!

best dining experience. had an awesome breakfast here last saturday! great food, awesomeserviceand amazing atmosphere. i enjoyed it 100% - would definately come back! great coffee too. :)

menu great, coffee ok butserviceis poor! asked for coffee to come with brunch and came straight away when asked if brunch was coming soon, reply was “guess so”. advised moving to table outside to sit in the sun was met with a sigh.... it’s about the customer!! without them you have no business.
when my food arrived i did mention i asked for coffee at same time and was abruptly told “no you didn’t” she snatched away the coffee i was drinking and said i’ll bring you another. i know where i won’t be returning to.
such a shame as great food 😒

worstservicewe have ever experienced!. when deciding where to to go for an enjoyable sat off for lunch a friend suggested fitzrovia and as i hadnt been there for a while thought would be a great idea to enjoy the sunny day!
well i wish we had decided on our second choice of the grocery bar as at least we wouldnt have all left in a bad mood after being treated with such bad service!

we walked in to be told to wait for a table after about 10min the girl told us just to sit anywhere so we walked in and sat down after 15min of being seated we still werent acknowledged and i had to walk up to the counter to ask for some water and menus in which i was given a distasteful look by the man.

he proceeded to follow me to our table and threw down the menus and walked away still no water!

after another lengthy amount of time we were about to leave as the man (who we think was the owner or the manager at least) saw and came over to ask for our order. i asked a question about a menu item and he rolled his eyes as if it was a huge effort in which he said i guess we can do that for you. he was extremely grumpy and to be honest downright rude.

i wanted to leave by this stage and was really quite disturbed by such lack of customerserviceespecially when there are a million other amazing cafes out there to choose from!

long story short in the end we received our meals in which they hadnt made the change i asked for by this stage i just gave up had a few mouthfuls.
my friends said their food was good but unfortunately for all of us because it was such a bad experience and the way we were treated as if it was a nuisance they had to be there working it left a bad taste in our mouths!
horrible horrible service!!!
there is a difference between busy and so not being able to give much attention to friendliness which is understandable when they are so busy but to be flat out rude in which he was is not ok.

this is one place we will never return to which is unfortunate as it used to be great!

snobbishservice- arrived & advised table service. i was directly in view. people arrive after me & served straight away. after 10 min i walk inside to order. while i wait other people served immediately & receive coffee before me. eventually i said is there something wrong - with a screwed up face & a sense i’d taken up her time she went and got my coffee. food ok but i have no idea why the attitude

the man, who seemed to be the manager was very arrogant and could not be bothered with guests. left before we even finished ordering. the rest of the staff were obviously oppressed by him and the atmosphere was tense and unwelcoming. very bad customerserviceand we will never go back. it’s a putty because the place itself looks very nice.

food was great as usual, butservicecan be better, even if it’s during busy saturday lunch hour, there’s no excuse. first server slammed coffee on the table and left, another one brought the coffee pictured above on the table, just said “sorry i spilled it” and left.

i had a very interesting experience on the weekend here. firstly we took a seat and didnt get a menu or acknowledgement for about 15mins after we were told to take a seat from someone inside. after getting the menus waited another 20mins for our orders to be taken after watching other customers (2 tables) who came after us have their orders taken. after our orders were taken we were given cutlery, my partner got a knife and fork and i got a knife with a promise that my fork will come later, never did ( i had to ask for a fork after my meal was served). also ordered a juice and the waiter came over saying did u order a carrot juice and we said no it was an immunity juice or something with oranges. she told us just take it so we did. then another waiter came after a while with another juice and saw i had a juice so she took it back so no idea if i got the right juice. we also only ordered one long black but two came out so they took it back. when the bill came the charged us for 2. it was just not a pleasant experience. staff just super confused and had no idea what they were doing. i was disappointed that i stayed after not getting anyservicefor 15mins when we sat down or even looked at. food was okay, wasn't worth the 1.5 hour wait though.

i was quite disappointed by theservicehere hence the 3 stars. i arrived at around 11.35 am. asked for a table inside, was asked to look for the man in the checked shirt. after i found him, he told me to look for a woman. this woman refused to make eye contact - well she did but it was so fleeting that i could barely grab her attention. i waited for around 15 minutes for her while the barista apologized and said she will be with you soon. i finally agreed to sit outside and told the man in the checked shirt and got a table right away. 
between us, we got the fish of the day that was white fish in saffron sauce with semolina dumplings and the fritters with poached eggs. 
i quite liked the fritters due to the fresh pesto sauce and it was quite satisfying. 
the fish did not go well with the saffron sauce but the semolina dumplings were an interesting addition and delicious. 
quite a pricey meal as it came to around 24 dollars per person and interesting food options.

our bad experience of fitzrovia started in our first interaction when the waitress refused to take our booking claiming they were booked out. she refused to check/review the bookings claiming she knew it was supposedly full. we walked in after 30 mins, waited for 15 mins hoping someone would attend to us. once seated, our coffee orders were taken. the waitress forgot to put through an order and we waited over 20 mins for a coffee to be served. we had waited over 40 mins for our mains to come out so we decided to check in with the staff. we were supposedly attended by the manager/ owner, who was extremely rude and told us we need to wait and it's totally normal on a "busy" sunday. he then further asked us if we wanted to argue and snatched the coffee glasses off. he also called me rude for complaining about badservicethat i received. we understand that it was supposedly a busy day for them, but as a customer, we have every right to know how long our order will take. a friend on the table went in to just explain why we were angry about the situation, which the owner confused to embarrassment. we further spoke to a waitress who said she could do nothing about it as he was the owner.

having worked in hospitality for a few years myself, the first thing we are taught is to deal with customer complaints. i don't remember a single instance where the manager has yelled back at any customer, irrespective of how furious they were.

fitzrovia really needs to review the team. while the food is great, the owner is really disrespectful.

we posted a review on google reviews, to which the owner replied and mocked at us, instead of simply apologizing for the situation.

would never recommend this place to anyone mainly because of the downgrade treatment we got today.

the food is lovely, but every time (lately) i have brunch here, i wait. wait for service, wait for my meal to come (45 mins for poached eggs?!), wait to pay- why am i interrupting people to take my money? such a great spot, but theserviceputs me off!

i went to fitzrovia with my partner for my birthday. we arrived around 1.30ish and got a table for two. we placed our order and waited for around 25 minutes and one of the waitress came to our table to inform that my order just ran out and i need to change. we were pretty upset because 25 minutes is considered a long time to wait for a food, however i changed to another menu and wait longer. ( but at least she was polite and offered us coffee).

after another 25 minutes we complaint again and ask to talk to the manager to cancel our food. this waiter who claimed to be the manager was so rude and said "i just placed the order 15 minutes ago" which was not true because we keep track of the time. not long after, another waiter bring our food and we started to eat. the manager came back to our table and ask us "do you still want to cancel your order?" while we were eating our food which was super rude. then he turn around and said "what do you want me to do?". i feel like they are blaming  us for not being patience, but in my defence we were waiting for almost an hour to get our food and as a manager he should be able to make the situation better and not blaming the customer! this was the worst experience ever and i will never come back to this place!  i really do not understand how fitzrovia gets so many great reviews.

today is a public holiday and the restaurant charged an extra 10% forservicefees which i am ok to pay. but, with this service, really???????

i can only hope that the owner respond to all these bad reviews, and  not only the good ones. you seriously need to review your team especially" the manager". i really can't believe that's how a manager react to a situation!!!!

this is a great place for breakfast, brunch and lunch! food is delicious and the st ali coffee is always consistent. very efficient and warmserviceand because it’s a popular place, booking is always recommended.