if i could give 0 rating, i would have.
on to the story/review/rant...
we were searching for the perfect location for our year-end party and we happened upon fino deli marikina. as soon as we saw the photos of the place on their fb page, we loved it and immediately booked their private dining area for our party last december 22, 2017.
we called and was courteously answered by their manager, i think his name was shernan, had our dinner reservations for 20 pax booked for that date, and promised to pay a 50% down payment a week before our reserved date. all was well, or so we thought. a week before our party, we sent them our chosen menu (we chose the buffet option because that is the best bang for our buck) and awaited their confirmation. no one got even called to confirm that they received our request so we assumed that they were okay with it.
however, come monday, december 18, 4 days before our reservation, they told us that they cannot accommodate our buffet request since we did not meet the minimum number of guests for the private dining room (which was 40 pax). i then asked the manager why they offered the buffet option in the first place if they would not keep their end of the bargain. we were infuriated with this and to add fuel to the fire, they informed us that they will charge a weekend rate for our room reservation. from the 10k minimum we agreed upon reservation over the phone, we had to pay a whopping 20k for the weekend rate. since when did friday become "part of the weekend"?
with just 4 days before our event, we had to make decisions fast. after quite a lot of arguments and concessions with the manager, we compromised with a 15k minimum consumable and a plated food service instead of the buffet. we were not happy with this decision but we had to make do since it was too late to change locations. so as promised, we sent our plated orders the morning of our party so it would be ready by the time we arrive at 6 pm.
we thought it would go smoothly by then. but we were oh so wrong.
we fell in love with the place as soon as we arrived on the day of our party. with excited hearts and tummies, we entered the private dining area, went on with our program, and asked them to finally serve our dinner at 7pm. while waiting for the food to arrive, we did some more games and talked our hearts out. the food arrived in bits and portions, starting 7:30 pm. we thought it would come in quick successions. but it did not! it came in slow trickles. one soup, then a salad, then our main dish, etc. we were starving by the time they finished serving all of our orders. the serving started at 7:30 and ended at 9:30. imagine how hungry we were by the time they finished serving. to make things worse, all the food they served were colder than the room we were at.
after many complaints in between servings, asking them so serve faster and serve warmer food, we've had enough and had some "serious talk" with the manager. we asked for an extension of our time and for a little bit discount for the inconvenience we experienced. they agreed and even gave complementary mozzarella dishes of some sort, which if i may say, just tastes like salted flour.
our year-end party was fun but that is excluding the hellish dining experience, cold and small food portions, and slow serving time of fino deli marikina.
p.s. pre-ordering will not ensure quick serving. even if you've reserved their private room weeks before, they will always serve walk-in diners first. great job fino. great job.