the owner needs a crash course in customer service.. so my best friend brought me here to study and i fell inlovewith the place. the staff was friendly, the atmosphere was sunny; it felt like i was at someones house having coffee as opposed to a coffee shop. unfortunately, things took a turn for the worse.
i ordered an iced coffee for the first time, tasted it and was shocked by how bitter it was and i asked the cashier to sweeten it and i was directed to a little table with sugar on it. i added the sugar but of course because it's cold, the sugar wasn't dissolving and i just didn't enjoy it. i went back to the cashier and asked if i could switch to an iced latte and pay the difference, he told me not to worry about it and he'd bring me a new drink right away. i gave the drink to a woman behind the counter (the owner) and asked her to throw it out for me since he's making a new drink (i didn't want to throw a full drink in the garbage). she took it and i went to sit and wait for my drink.
a little bit later i was told i had to pay the difference, which i had no problem with as i'd asked about that before. when i went to the counter the owner was standing there and charging me full price for the iced latte rather than the difference. when i asked her about it, she flipped. she started going on about how it's not her responsibility to make me a new drink because i ordered the wrong drink and i didn't like it. i mentioned that i wouldn't have thrown out my drink if i knew before that she wasn't going to replace it and she basically kept saying that that was my fault. she asked why i didn't like the drink and i told her it was too bitter for my tastes and she said that i shouldn't have picked that syrup, i should've put more sugar in it, etc.
eventually (after a few minutes of going back and forth with her and dealing with her horrible attitude), she grudgingly decided that she would remake the drink i ordered (the iced coffee i told her i didn't want) with more sugar. i didn't feel like arguing further, so i said fine i'll take it. i got the drink and i walked out the door. i tasted it again, realized she barely sweetened even though i told her i wanted it sweet and as a result it ended up in the garbage.
the incredibly poor customer service ensures that i will never spend money here again. the situation could've been handled so much better. if she simply said that she was sorry for the mix-up, i would have let it go. but blaming your customer because you made a poor drink and because your cashier made an offer he couldn't back up is just unacceptable. especially for a new business.
if you want to try somewhere with great tea and amazing customer service, check out kaleisia tea lounge instead.