the owner needs a crash course in customer service.. so my best friend brought me here to study and i fell in love with the place. the staff was friendly, the atmosphere was sunny; it felt like i was at someones house having coffee as opposed to a coffee shop. unfortunately, things took a turn for the worse.
i ordered an iced coffee for the first time, tasted it and was shocked by how bitter it was and iaskedthe cashier to sweeten it and i was directed to a little table with sugar on it. i added the sugar but of course because it's cold, the sugar wasn't dissolving and i just didn't enjoy it. i went back to the cashier andaskedif i could switch to an iced latte and pay the difference, he told me not to worry about it and he'd bring me a new drink right away. i gave the drink to a woman behind the counter (the owner) andaskedher to throw it out for me since he's making a new drink (i didn't want to throw a full drink in the garbage). she took it and i went to sit and wait for my drink.
a little bit later i was told i had to pay the difference, which i had no problem with as i'daskedabout that before. when i went to the counter the owner was standing there and charging me full price for the iced latte rather than the difference. when iaskedher about it, she flipped. she started going on about how it's not her responsibility to make me a new drink because i ordered the wrong drink and i didn't like it. i mentioned that i wouldn't have thrown out my drink if i knew before that she wasn't going to replace it and she basically kept saying that that was my fault. sheaskedwhy i didn't like the drink and i told her it was too bitter for my tastes and she said that i shouldn't have picked that syrup, i should've put more sugar in it, etc.
eventually (after a few minutes of going back and forth with her and dealing with her horrible attitude), she grudgingly decided that she would remake the drink i ordered (the iced coffee i told her i didn't want) with more sugar. i didn't feel like arguing further, so i said fine i'll take it. i got the drink and i walked out the door. i tasted it again, realized she barely sweetened even though i told her i wanted it sweet and as a result it ended up in the garbage.
the incredibly poor customer service ensures that i will never spend money here again. the situation could've been handled so much better. if she simply said that she was sorry for the mix-up, i would have let it go. but blaming your customer because you made a poor drink and because your cashier made an offer he couldn't back up is just unacceptable. especially for a new business.
if you want to try somewhere with great tea and amazing customer service, check out kaleisia tea lounge instead.