worst customer service ever!
i am not a resident of chicago il and as a visitor heard that eleven was a great place to go with wonderful food. unfortunately, i never had the opportunity to experience the food due to extremely poor customer service. i arrived to the restaurant with a large group, however not all members of the group accompanied the eight of us that were in the restaurant. the owner greeted us with the immediate response that all members of our party needed to be present and told our entire party to stand to the side, as not to startle the incoming customers. we obliged. we understood that all members needed to be with us, but asked if there were any accommodations that could be made. the owner, came back and told us that he could accommodate ten people, but reiterated that the other two people, upon arrival would not be able to sit with us. which we understood. however, this point he presumed was not clear because he re-stated it another two times, with the unnecessary presumption that we would proceed to "get in his face" if they were to arrive and not be seated with us, this which he based on his "30 years of restaurant experience." each member of our party assured him that that would be fine. as we waited, the hostess assured us that the owner does not usually behave in this way and that he may have been overwhelmed. however it was 2pm on christmas eve and there were only a handful of customers. the owner, came back and angrily asked us where the "other two members of our party were." at that point, having been harassed by the owner of the establishment, it was pretty clear to our large party that the owner did not want to accommodate a group of young professionals. we promptly took our business elsewhere. the owner literally came back to our group at least four times, while we were waiting as he instructed, to reiterate that we would end up "getting in his face" and that it "would not be pretty. "this was the worst customer service my party and i have ever experienced, especially by the owner of an establishment. his customer service training clearly only extends to a certain type of customer, that category the owner presumed my party failed to fit. i will not recommend this restaurant to my worst enemy.