donovan’s steak and chop house

service is spot on and sometimes over the top.foodis always excellent.this is one of the very few restaurants in the valley that know how to treat a customer and excel at it.

brutal on your birthday. we used to like going to donovans and visited 3-4 x per year, thefoodwas great and the service always was good.
thefoodhas taken a step back and the service is pathetic. first we got seated at the same time as the three other tables adjacent to us and didnt get a drink order for 15 minutes. (bad planning manager, shoulda spread the tables to different servers!). once we were ready to order, the waitress insisted on giving us the same dramatic speech on how wonderful our experience was going to be and we had already heard it at the tables right next to us. thefoodwas average when it finally came 45 minutes later and they forgot the birthday dessert we had pre arranged the week before. the manager on saturdays clearly has no leash to do anything you would see at a fine restaurant when something goes wrong. donovans had a great opportunity to take over the camelback market now that mortons and ruth's chris have closed, but with this kind of product, they wont be far behind those two. back to maestros, flemings or mortons in kierland. donovans is a big zero.

awesome experience. i truly love this place, it is by far the best steak house in phoenix and maybe the best one in the country. my wife and i eat here on special occasions and anniversaries and we have never been disappointed. the service is phenomenal and thefoodis worth every penny.

horrible experience!. dined there for an anniversary and will never go back! we eat regularly at steakhouses and have eaten at both local steakhouses and chains across the country and this was the absolute worst. there were 7 tables there including us. the service was non existent. other than the horrible service, thefoodwas just as bad. you can eat betterfoodat a hospital cafeteria and that is not an exaggeration. three of us ordered filets, all were ordered to be cooked medium well and came out burnt, charred and dry. the sides lacked flavor and seasoning. they claim they take pride in not charging for sides but the steaks are priced at $60 and up. refills are not included either. to sum it all up.....everything was very disappointing from the service to thefoodto the restaurant atmosphere itself. please don't waste your money, especially that it will cost well over $150 for a couple.