i love the deckhouse, i hate the deckhouse!. the view and the matradee, (and the view of the matradee) are the only bright spots in an otherwise deeply flawed experience, it should be so so good!
having visited the deckhouse half a dozen times i should know better, or at least i should expect less. the view is stunning, the decor, what little there is, is tasteful and understated and so it should be, the view is that good. themenuis great, especially for breakfast as brunch. but that's where the seams seem to tear, service is haphazard and disorganised at best, negligent at worst. beyond the matradee, the staff are hopeless, and the dna of underperformance extends to the kitchen.
8 orders, 6 errors, plates as much as 10 minutes apart, one correction a further 10 minutes away, and that one arrived burnt - ouch. the perennial upsell (drinks) were in the too hard bucket, and the bill was wrong.
did i mention the views? chances are i'll go back, but next time i promise i'll expect little, i may well be surprised