cafe max

too expensive and shrinking portion sizes. i've been going to cafe max for more than a dozen years, since they were located over off of campbell and plano rd.

lately, in the past 2-3 years, during the worst downturn in the economy in the past 50 years, they have raised their prices on several occasions. maybe it's just me, but the portion sizes seem smaller too.

when they charge $8.12 for a half & half cesar and cucumber salad (no meat or seafood) that's getting out of hand.

between their cash or amex only policy, their difficult to get to location, their tight parking lot, which atlunchis nightmare to navigate and now their prices being raised once again, i think i'll have to find another salad bar.

sorry cafe max, in this recession you've priced yourself out of my budget

this review is based completely on how badly i was treated today by the general manager not the food. the food has always been great. i have been visiting this location for about 15 years.. my companies office is actually 1 block over so cafe max has been one of our go to places forlunchfor a long time. well today i went in to getlunchand placed my order but when i went to pay the lady told me she could except my card because it didnt have a chip. well i recently lost my bank card so i have a temp card until my new one comes in the mail. i advised the card could be swiped and she showed me that the slot is taped up so i advised it could be entered manually and she responded that she didnt have time. as you can imagine that wasnt the response i was looking for. at this point i asked for the manager. i never thought that asking for the manager could make my experience today worse because managers are supposed to help resolve issues right? well not this guy. from the time he stepped up to the register and cut me off before i could even explain the issue completely all the way to the point where i told him how bad of a manager he was, he acted like a complete jerk with absolutely no customer service skills or compassion for his customers. did he say "man that stinks to lose your bank card let me see what i can do"?? no he didnt!! he just repeated over and over "we only accept cards with chips" i offered to show him my id, his response was "we only accept cards with chips" i told him he could enter it manually, his response was "we only accept cards with chips" and then he added "and we only enter it manually if the chip fails". so let me understand this.. you can enter the card manually but will only do so if the chip fails, not to help out a paying customer that has been buying food from you for 15+ years who had the misfortune of losing his bank card. so yeah the food is always good but you have to be willing to be made to feel like your unimportant as a customer. no thanks!! id rather go to the corner gas station for a frozen burrito where my business is appreciated and the customer service skill set is far superior to what this so called "general manager" displayed today.

salad with salad. you know that humungo salad bar over at fogo de chao? this is a whole restaurant (well,lunchmostly) like that. they have a few sandwiches, a soup and a quiche or two as well, but mostly its about the salads! really good salads! any salad combination you can think of, they got. like eric says atmosphere is hospital cafeteria style. prices are just a tad high and they only take cash or amex. (whats that about? these guys are stuck in the 60's i think. don't they know our wives never let us have cash?) anyway, if you're doin' the litelunchthing, this is the place. the location is a little odd just off of greenville at n. collins, and the parking is usually good. "hey, can i get a salad to go with this salad?"