cafe max

this review is based completely on how badly i was treated today by the general manager not the food. thefoodhas always been great. i have been visiting this location for about 15 years.. my companies office is actually 1 block over so cafe max has been one of our go to places for lunch for a long time. well today i went in to get lunch and placed my order but when i went to pay the lady told me she could except my card because it didnt have a chip. well i recently lost my bank card so i have a temp card until my new one comes in the mail. i advised the card could be swiped and she showed me that the slot is taped up so i advised it could be entered manually and she responded that she didnt have time. as you can imagine that wasnt the response i was looking for. at this point i asked for the manager. i never thought that asking for the manager could make my experience today worse because managers are supposed to help resolve issues right? well not this guy. from the time he stepped up to the register and cut me off before i could even explain the issue completely all the way to the point where i told him how bad of a manager he was, he acted like a complete jerk with absolutely no customer service skills or compassion for his customers. did he say "man that stinks to lose your bank card let me see what i can do"?? no he didnt!! he just repeated over and over "we only accept cards with chips" i offered to show him my id, his response was "we only accept cards with chips" i told him he could enter it manually, his response was "we only accept cards with chips" and then he added "and we only enter it manually if the chip fails". so let me understand this.. you can enter the card manually but will only do so if the chip fails, not to help out a paying customer that has been buyingfoodfrom you for 15+ years who had the misfortune of losing his bank card. so yeah thefoodis always good but you have to be willing to be made to feel like your unimportant as a customer. no thanks!! id rather go to the corner gas station for a frozen burrito where my business is appreciated and the customer service skill set is far superior to what this so called "general manager" displayed today.

love, love, love my cafe max!foodis excellent. portions are huge. i agree w other reviewer, they have a way to go on "customer service". although, the first lady behind the counter has customer service. the others, not so much. they don't realize they are the "face" of cafe max. it seems like it is just a job to them.

the original salad nazis.foodis good, not good enough to put up with staff's attitude and stupidity. i think they only accept rubbles as payment.