good service, needs front of house management. i've been here a number of times. what brings me back is the food (loaded humus for example). the food always tastes great and is reasonably priced. what shoehorns weeks or months between my visits is the total disaster that is the front of house. the wait staff is plenty nice but they are without a doubt the most disorganized group i've ever encountered.
the first time i went there the waitress couldn't get our orders right. i told her what i wanted (beef kabobs). she then took my girlfriend's order. then repeated chicken kabobs to me which i corrected. then repeated my girlfriend's order to her which wasn't right. then repeated chicken kabobs to me yet again and again i corrected her. she never wrote anything down. in the end i got one each of chicken and beef. she dropped off the food and we never saw her again. we never got refills for anyone including the person that appeared to be the manager. she was too preoccupied chatting it up (loudly) with the tables around us, sitting and gabbing the whole time we were there. we finally had to ask another waitress for our bill.
our most recent visit was for lunch. the food again was great but there was no one seating people. we just happened to get pointed towards a table after standing in the doorway for a few minutes. from the corner of the room we had a great view of the front door and of the dozen or so groups of people that came in, waited to be seated, got no service whatsoever, turned and walked out. on the way out we finally noticed a menu stand in the entryway between the 2 sets of doors that said to seat yourself. total cluster.
get a good front of house manager and train the staff and thisplacewill excel. leave it like this and you'll always have love/hate reviews from people who had hot/cold experiences there.