worst customer service!. worst customer service! after a great visit to thisrestaurantfor brunch, i chose to have my birthday celebration here. i ordered the hangar steak and found it extremely tough. i also did not enjoy seeing their staff eat in the back kitchen. i e-mailed cafe belong the next day to give them feedback. here is their offensive response:
the steak you ordered was a hanger steak (our menu changes a lot, more than most, and now we have a striploing and a ribeye) and while definitely not a tender cut, it is extremely flavourful (which is my priority as most guests have teeth and bland but tender meat is readily available all over town) and i'm sorry for two things there - one that the waiter didn't underline the cut of meat for you and explain the cut better and that (i suspect) the kitchen cut it the wrong way after cookiing - it's like a diamond and if you cut it one way vs. another it will be more tender. as for staff eating, well let me say that i would prefer that the staff actually like our food, that they don't waste perfectly good food given them and that they are keen to eat the food we make. not sure where in therestaurantthis staff memeber was eating but if it was in the back of the house, well then, not sure what your concern could possibly be? if this person was walking around the dining room drinking out of a pot, then i believe i'm on your side. bon appetite
needless to say, a repeat visit is not on the menu!