burg and barrel

we went to the overland park location yesterday, 5/24, with a group of nine people that included a person in a wheelchair. when we walked in we were seated at a long low top table by the greeter and then less than 2 minutes later a man we assumed was the manager asked us if we had seated ourselves or if someone had sent us there. normally it would be a great question but he was so unbelievably rude and aggressive in his tone and demeanor that i couldn't believe it.

my wifetoldhim that someone had seated us there, and in the same rude and aggressive tone hetoldus the table was reserved for someone else at 6:00. wetoldhim that wasn't a problem and asked if we could be sat elsewhere. he waved his hand at a back corner of the restaurant which had only high top tables andtoldus we could sit there "i guess". my wifetoldhim again that we had a party in a wheelchair so we needed a low top table and the high tops would not work for our party. he rolled his eyes, and sighed while telling her that they didn't have anything else that would work for us so we just needed to leave. my brother-in-law asked about the low top tables against a window and asked if we could put them together to make a long table like the one in the middle of the restaurant and the manager aggressivelytoldhim that he could not due to fire code and we should just leave.

to clarify, they were not busy at all. there were a couple of tables outside that were occupied and just a couple of tables inside that were occupied. there were multiple different ways they could have accommodated our group with the wheelchair instead of the manager rolling his eyes when wetoldhim we needed low tops to accommodate someone with disabilities.

the manager was the rudest, most condescending person i've ever come across in a restaurant. this is is the worst i have ever been treated in a restaurant in the kansas city area and i will do my best to avoid anything related to burg and barrel.

this was such a pleasant surprise, i can't even tell you. i do not like burgers, and pub food, well, it's just pub food. but this place was a gem. my son had the smokehouse burger, my husband had the spicy avocado burger, and i had the fish and chips. we also ordered chicken wings with the medium sauce, which were some of the best tasting wings i have had in years. they were not over sauced and cooked perfectly. the blue cheese was excellent and the celery was amazingly crisp. next, let me say that the fish and chips were astounding, malt vinegar included. the tartar was delicious, the fries very flavorful. now lets talk burgers. my family loves them and eats them any chance they get. i on the other hand can't stand burgers out. i would rather make them at home and the way i like them. my husband and son ordered them medium rare like always and they were cooked to perfection, bonus number one. but then as i looked at how yummy they looked and at how much they were enjoying them, i just had to take a bite of my husbands (my son had wolfed his down to quick for me to scam a nibble). it is a good thing her was close to finishing the darn thing, because i think i would have eaten the entire burger. yeah, it was that good. now we live in the wichita area, but are in the overland park area of kansas often, and itoldmy husband that we will come back here and i am definitely ordering a burger. yup, me. by the way, i had a side salad and it was marvelous. it was just the right size and had diced bacon, tomato, onions, and shred cheese along with little mini croutons made from the beautiful buns they use for their burgers and sandwiches. this is an a+ in our book, and that says a lot. (also to note, that the music was not too loud, and it was busy but not over crowded for lunch on a friday afternoon)

the servers were all so nice and attentive. kudos for excellent customer service! the iced tea was awesome too. we don't drink alcohol much but they did have a great selection of beers and such. enjoy!!