burg and barrel

terrible. the service was absolutely terrible and our order got completely screwed up. we had to send a burgerbackbecause it was raw in the middle when we asked for medium. then when we got the new burger, the bun was soggy and the avocado wasn't ripe. we didn't eat it because it was so bad and still got charged. not to mention we waited 45 minutes for the first order even though we were one of two tables in the restaurant. we won't be going back.

very impressed. i loved the spicy avocado burger! what a great spot. it has an upbeat pub atmosphere and the burger can't be beat. they actually have a simple but solid menu and very reasonable prices. if you want great food at reasonable prices this is a great place to go. the burger was big and juicy and cooked to perfection. the handcut fries are awesome too. the have a huge selection of beer and its a fun spot. i would gobackin a heart beat!

we went to the overland park location yesterday, 5/24, with a group of nine people that included a person in a wheelchair. when we walked in we were seated at a long low top table by the greeter and then less than 2 minutes later a man we assumed was the manager asked us if we had seated ourselves or if someone had sent us there. normally it would be a great question but he was so unbelievably rude and aggressive in his tone and demeanor that i couldn't believe it.

my wife told him that someone had seated us there, and in the same rude and aggressive tone he told us the table was reserved for someone else at 6:00. we told him that wasn't a problem and asked if we could be sat elsewhere. he waved his hand at abackcorner of the restaurant which had only high top tables and told us we could sit there "i guess". my wife told him again that we had a party in a wheelchair so we needed a low top table and the high tops would not work for our party. he rolled his eyes, and sighed while telling her that they didn't have anything else that would work for us so we just needed to leave. my brother-in-law asked about the low top tables against a window and asked if we could put them together to make a long table like the one in the middle of the restaurant and the manager aggressively told him that he could not due to fire code and we should just leave.

to clarify, they were not busy at all. there were a couple of tables outside that were occupied and just a couple of tables inside that were occupied. there were multiple different ways they could have accommodated our group with the wheelchair instead of the manager rolling his eyes when we told him we needed low tops to accommodate someone with disabilities.

the manager was the rudest, most condescending person i've ever come across in a restaurant. this is is the worst i have ever been treated in a restaurant in the kansas city area and i will do my best to avoid anything related to burg and barrel.

this place executes on everything! burgers, sides and beer... when you got the basics down, you have a foundation that will make me wanting to comebackover and over and over (tater tots for the win). not to mention for a pub, this place can be very friendly to kids as long as you pick good times of the day.

beer!

these folks are serious about their libations and it's freshness. a huge selection on tap and a tote board approach to inventory and pricing. unique to say the least. i wish i was able to say the same about their burgers. i ordered the classique - it arrived unseasoned. the fries were very over seasoned.  my bun had completely fallen apart on the third bite so i left half of my burger disaster and all but a few fries to be carried away. the waitress didn't ask me how my meal was - i was waiting for her to when she looked questioningly at my almost full plate. i'll bebackto drink but probably won't come in to eat again.

this was such a pleasant surprise, i can't even tell you. i do not like burgers, and pub food, well, it's just pub food. but this place was a gem. my son had the smokehouse burger, my husband had the spicy avocado burger, and i had the fish and chips. we also ordered chicken wings with the medium sauce, which were some of the best tasting wings i have had in years. they were not over sauced and cooked perfectly. the blue cheese was excellent and the celery was amazingly crisp. next, let me say that the fish and chips were astounding, malt vinegar included. the tartar was delicious, the fries very flavorful. now lets talk burgers. my family loves them and eats them any chance they get. i on the other hand can't stand burgers out. i would rather make them at home and the way i like them. my husband and son ordered them medium rare like always and they were cooked to perfection, bonus number one. but then as i looked at how yummy they looked and at how much they were enjoying them, i just had to take a bite of my husbands (my son had wolfed his down to quick for me to scam a nibble). it is a good thing her was close to finishing the darn thing, because i think i would have eaten the entire burger. yeah, it was that good. now we live in the wichita area, but are in the overland park area of kansas often, and i told my husband that we will comebackhere and i am definitely ordering a burger. yup, me. by the way, i had a side salad and it was marvelous. it was just the right size and had diced bacon, tomato, onions, and shred cheese along with little mini croutons made from the beautiful buns they use for their burgers and sandwiches. this is an a+ in our book, and that says a lot. (also to note, that the music was not too loud, and it was busy but not over crowded for lunch on a friday afternoon)

the servers were all so nice and attentive. kudos for excellent customer service! the iced tea was awesome too. we don't drink alcohol much but they did have a great selection of beers and such. enjoy!!

after working in the service industry for 7 years you learn to have more patience and to be more understanding when things happen when you go out to eat. tonight at burg and barrel none of those things were an option. it took almost 10 minutes to even be greated after being seated, our drink order wasnt even taken or brought to us by our waitresses, the food came out completely wrong and had to be returned, my food was drenched in grease to the point where my fries were limp and sogy, and instead of just apologizing the waitress blamed it on the expo girl...which if you've worked in the service industry you know not to throw a fellow team member under the bus because chances are it wasn't even their fault. after all of that the waitress brings us the check before we have even finished our drinks or the edible portion of our meal, which wasnt the case for me since i sentbacka full plate that she still charged me $9 for. however she did have a manager give us a $5 coupon for next time, but i will not be goingbackso it doesnt matter anyways. so terrible service amd horrendous food but oddly enough great beer selection, at least they have something going for them.