brick house tavern + tap

so disappointed.. my co-worker told me about brick house tavern, and raved how great it was. so i decided to go for mother's day and i was very excited to try the food. we got there early to beat the crowd. lola was our waitress and was horrible. she forgot our appitizer, never gave us refills on our drinks and was rude. we were one of the first tables there and everyone else got thier food before us. my mother in-laws crab cake sandwich was cold and my baked chicken was so raw. i talked to the manager and she gave me a menu for a free desert but never came back to thetableto see if we needed anything else. i'm so disappointed. i've had bad service before, but this was ridiculous.

sharid27. worst service when the restaurant was empty. we were lucky that someone other then our server brought us drinks. after ten minutes a young man came to our table. i dot know how management let this kid wait tables. we asked questions about the menu. he looked totally perplexed. my husband ordered fish. we asked what the side d dishes were. he said potato hash and firs. what are firs, he was trying to say green bean in french. ok i ordered the steak and eggs, big mistake, the eggs looked like and tasted like slop. the steak was so tough that i would nth give to a dog. the manager came over and i ordered a burger. he said it would be out in a few minutes. 25/30 min. later no food. i told my husband i was leaving. oh wait. when my husband's meal came no potato hash. the waiter said they were out of it. we said bring us some tots. can we have s some bread please. again he said we do not have bread. wow, anothertablewas being served bread. no refill on drinks? my husband talked to the manager again. one more thing, on several occasions cars have e been par k ed in the handicapped space without proper plates or tag. the drinkers can not find a parking space so they take one of those. never again.

i am very upset with this place. i talked it up so much to my family and friends. i got let down so incredibly bad yesterday. i was so embarrassed by the horrendous service. i felt very bad for bring my party there. the food was cold. the waitress wasn't very attentive.tablewas not cleaned after we finished our food, drinks were never refilled, never got offered dessert. just horrible service. i will not be back here again. i do not think this place will last very long. unless people like bad service. it's just saddens me how from one day the service is great to the next it's horrible. hope you hire better servers and managers. thanks for the discount we did not get.
sincerely very unhappy guest