service issues hard to look past. i've been here about 8 times, and have finally gotten to the point i simply can't go back because of the service, which is a shame because the food and concept are awesome. the waiters and bartenders (not all, but enough) are quite simply rude. i've spoken with several different friends who have had the same experience, multiple times.
i have been a couple times where this isn't the case, and had a pleasant waitress who was informative and friendly, and sat at the bar once where the bartender was friendly, personable, and did make "bangin" drinks. this was the exception, however, not the rule, and my most recent experience all the same problem staff were there in full force. this is compounded by the fact that through all my visits, i have yet to have a manager approach me or ask me how things were.
i was going to keep all this to myself, and let the previous reviews i have seen speak for themselves, until i saw the newest review which, to me, reads suspiciously like an advertisement.
either way, regarding the assertion that several of the staff are from al biernats and the ritz, maybe therein lies the problem. i frequent al's, and i assure you nobody that sits well there is leaving highland park and a $100 per person average to come to oak cliff for half the price point. likewise, perhaps working in such high end places gives these staff members a feeling of superiority over the dressed down less "sophisticated" types that hit upbolsaas a neighborhood spot.
anyways, i do hope the management and/or ownership takes the many complaints i know they have received to heart, as it would be a shame to lose such a great idea and concept. the trendiness of the place keeps it busy right now, but that only lasts so long, especially in the "oc".