so incredibly disappointed with my first (and only) visit. had heard so many good things about ben's burgers, but they didn't match my experience.
wasn't very hungry but really fancied some hot chips on my way home from a late meeting. so ordered the $4 side of fries plus $1 aioli to take away, and paid $5. waited for about 12 minutes and couldn't understand why, when they could just cook my chips when they were cooking chips for meal orders made before mine. also the place wasn't full. finally got my order, quickly checked in the bag that my sauce was there, then continued my walk home.
it was another 15 mins before i went to eat my chips, but to my surprise when i opened the box it was loaded chilli cheese fries. initially i thought 'hey, i got a more expensive order but paid for just regular fries - bargain!'. but that thought very quickly disappeared. what i fancied, what i wanted to eat, what i had ordered were just regular fries. i didn't want chips with stuff on it. and more than that, i can't really eat cheese because it often makes me ill! so i couldn't even eat them anyway!
i did try a taste just out of curiosity, as it was far too late to go back and complain by that point. the chilli wasn't even nice! it was dry, with not much flavour and the whole combination was overly salty (do they put salt on the chips as well as the chilli & cheese?!).
needless to say my whole first time experience was frustrating and incredibly disappointing. and i tried immediately putting my comments on facebook to register my complaint, only to discover that no-one can see posts made by customers. so no-one can see any negative feedback on their page. clever!