re: worth reading. wow, would never have figured you were the owner. your very obviously deffensive about this all online, and yet you said nothing to me in person before i left. a wise person who runs a business knows that you should always resolve issues before the customer leaves. i think it goes to show exactly what i am saying about the way you run your business, and what i experienced yesterday. you come online to tell the rest of urban spooners that my bad experience is a result of paranoia and anxiety disorders?? classy. i wasnt watching your kitchen. i was busy reading something. i definitely know even more now that i have good reason to believe what i do. you know it and i know it. and ya know, i don't care as its your word against mine. regardless of the he said she said, you definitely should find someone more suitable to manage your business front for you. you clearly have poor people skills. belmont used to be really good. over priced, but good. and just so you are aware, i never asked to have a cheaper meal. i asked to sub avocado for meat. i didnt storm off. i payed for my meal. i just didnt care to eat it after i observed you and your staff acting really odd. i didnt mind paying for my meal because i don't expect things for free. if i was paranoid and had all these issues you claim, then this would be an issue i encountered all the time. this is the first time mr. manager. now on the other hand make your self and your business look tacky. bashing someone's bad review and dismissing it by saying i'm self absorbed/centered, paranoid, and have social anxiety disorder issues? real classy. maybe you're in the wrong business.
-----19 nov, 2014-----
horrible experience. worth reading
i have been visiting belmont for a very long time. the staff had always been very friendly. the last time i visited belmont, i ordered the smoked meat hash without the meat. it comes ouf kind of like a breakfast poutine. they did it for me no problem. today, i again asked for the same thing and requested if i could substitute the meat for avocado instead. this girl seemed annoyed that i had asked for something different and did not seem interested in accommodating it. i said that if it was an issue, i didnt mind ordering something else off the menu. she went over to the manager, and they spent a long time on the computer. she was rolling her eyes a lot, and seemed annoyed. then after, my food was brought out by one of the cooks. (its an open concept kitchen). i was busy reading however, and wasnt paying attention to what was going on. he dropped the food off, and then wentbackto the other cook. they kept looking over at me and laughing and chatting quietly about something. then i noticed the server and the manager were doing the same thing. the server kept peaking out from the corner and giggling and staring at me. the cook camebackover with my toast. i asked if i had offended anyone, and was feeling upset that they were all looking over at me and laughing. he said that wasnt the case, but he seemed incredibly ingenuine and even sarcastic. then the server came over and asked me if everything was okay. i explained that i was feeling upset and paranoid to eat my food because i had seen them all looking over and laughing at me. she started stumbling on her words and then made up a very unbelievable story about them making it with meat and how it was funny that they had to take it out... ya. right. i asked for my bill, and said i was sorry if i offended anyone. i was polite the whole time as i am a server, and unless someone is asking for something outrageous, its never a big deal to give the customer what they want. all while the manager hid in the back, and not once came over to talk to me. what a horrible experience. this place was my breakfast place. i bring my parents and friends here. now i'm gonna make sure i tell everyone i know what a class-less place it has become. bad reviews spread like wild fire.