what a disappointment!. went to beauty shop today for a nice mother's day and birthday lunch celebration. we had reservations for 5 at 1:00pm. weorderedtwo appetizers at 1:10pm. after 30 minute wait, the appetizers were brought with no apology and a $10 cheese plate came with 5 pieces of bread, and very little cheese. at 2:07pm, out lunch was brought out with no apology for the wait, the server told us they ran out of homemade chips so half of the table would get lays, (said with a chuckle). when i pointed out that they had forgotten the side of fruit my sandwich came with, the server curtly let me know that the kitchen closed five minutes ago. really?
we were going to let our tip reflect our annoyance, but to no avail. she added a 20% gratuity despite the menu stating automatic gratuity was for parties of six or more. i have tried to reach a manager about the situation, but he's not available. neither am i for a return visit.