backwaters - pearl beach hotel

our server nikki was very welcoming and friendly and made ourexperienceat back waters even more wonderful.

the first thing i have to say that the attitude of the staff is really bad towards the customers.
the sea foods are high rate with less quantity
appam was a good option and beaf bdf was good . but beaf curry, mutton curry is waste..

i have very badexperienceand not recommended

a true hidden gem in the north emirate of uaq. this restaurant does not only have a great ambience but also fairly priced and great food. we ordered away a lot of dishes from which the spicy squid fry was to die for, the kallummakai (mussel) dish was just superb, and the prawn mulakittarichu was finger licking good.
if you are looking out for a good kerala style diningexperiencewith family outside dubai this is just the ultimate choice.
must visit and looking forward to go back soon.

we had a very badexperiencelast week and worseexperiencethis week again. last week, we didnot make any prior booking and was asked to wait for 15-20mins before we could get a seat. we waited for 30mins and eventually left the place frustrated. we went there again today with a booking and guess what they didnot had our name in their booking list. we were asked to wait for 15-20mins. we waited again this time and after 40mins was offerred a table after escalations which could not accomadate the whole family. so finally had to leave frustrated without food. the service in the resturant is the worst i have ever seen in uae. people in the front desk are least intrested in guest and donot care on loosing customers. the manager of the reaturant is clueless about how to handle customers and cannot handle influx of customers. no proper sytem to manage booking which creates lots of confusion. i regret that i should have read more reviews about this place before deciding on dinning here, lost 2 good evenings with my family bcoz of this.

worstexperienceever. this is going to be a rant but i would strongly suggest reading before heading out to this restaurant if you value your time. avoid the restaurant at all cost if you believe eating out with family is supposed to be a pleasant experience. we had a confirmed booking. however, after reaching there we were informed by the staff that the booking has not been registered. never seen such lack of co-ordination among staff. the staff had no clue or idea about how to handle the situation. we were made to wait for more than 40 minutes after being told that the table would be made available within 10 minutes. we decided to wait since we had travelled a long distance to dine there. after waiting for 40 minutes we had to follow up with the staff. by now we should have learned that the staff does not care and it is up to us to keep following up. this went on for close to an hour. finally after losing our patience and ending up with headaches we followed up again for the last time. finally the stars smiled on us and we were escorted inside for table. but lo and behold, remember the staff has no clue. we were escorted to a table of 4 in spite of stating multiple times in the past hour that we have a booking for 8 people. finally frustrated, we left the restaurant without any food and the worst stressfulexperienceever.

the long list of negetive reviews made me hesitant to book this place but we decided toexperiencethis place by ourselves. we booked the table 2 weeks in advance and gave the full order, what we are going to eat, at least 3 days prior and made sure we reached the restaurant at least 15 mins prior our booking time. we got our tables as soon as we reached and our full order was ready within 5 mins.
now on to the food, quality and quantity is amazing. items are fresh, clean and well presented. must try items are paal kappa, wayanadan chutta kozhi, fish thala curry. not so great items are clay chicken and chicken nirachathu, both lacked masala and spiciness but the ghee rice along with these chicken combo is just out of this world :)
we were a group of 4 families and the staff did an amazing job to cater all our needs, a special thanks to ms aamy who supervised and managed our table that day.
definitely needs to revisit the place very soon as their menu is vast and needs to try them all soon 👍👍👍

we were told they do not have table available for us as they are fully reserved way beyond dinner infact till 1 am ( we had gone for lunch by the way ).
we had a talk with the manager and they gave us a table finally , to our surprise many tables were free in the dining area , don’t know what stopped them from letting us in .

the staffs were unappealing and weren’t pleasant at all, seems they were working out of compulsion.

the food was received an hour after the orders were taking , ofcourse cold as ice .
even a drought of beer which was placed at the time we got there was delayed for 20 mins , just coz the waiter’s were busy and inattentive.

overallexperience: pls don’t waste your time driving all the way far to have anexperiencein this restaurant as there are plenty of restaurants in dubai and sharjah which was far more food quality and service than backwaters .

that was a greatexperienceto have food from hete. loved the whole spread. the paal kappa was my personal fav. its a must try one. the mixed seafood platter was so yumm. loved the hospitality and the ambience is superb...

backwaters at pearl hotel is a hidden gem. newly opened and barely a year old, the food here is to die for.

the prices are completely worth the portion size and taste quality.

one can see from the photos i have uploaded.

seafood platter: simply divine

clay chicken: wowexperience(please order in advance)

puthu: so soft, i couldn't stop eating

nidhi paratha: go easy on this one, its massive and will fill you and 2 more friends easily

stuffed squid: delicious, the chef refused to share his recipe

beef pepper fry: awesome with the fresh parathas

mango fish curry: my kids and me couldn't stop drinking this curry 😄

appams and parathas: they say that they got a specialist whose only job is to make these two items. i think i will believe them.

the alcohol prices are shockingly affordable.

highly recommended.