i have ordered 3 shawarma and a hot chocolate from this place, and it was an hour since the order was not delivered, so i tried to call the restaurant and the person who picked up the call disconnected it twice, then after picking up the call he was being so rude, when i asked him about the time it will need more to get my order delivered. he said he will connect with the delivery executive and i will receive a call from him, i waited for 25-30 mins and didn’t received any call, i had to leave for office and it was already 1 and half hour since i placed the ordered. i called the restaurant again to check on the details and i asked the person to share the delivery executive’s number so that i will call him directly to check upon, but he disconnected the call again and again i called him up and asked for the same, the person replied he won’t share the details of delivery executive and disconnected my call. then i connected with zomato’s agent and lodged this complaint and even they were unable to reach out to them as they were not picking up the call at all. the order was already prepaid.
this is such a poor service from this restaurant. never gonna order from this restaurant ever.