on saturday 29 january i went to "amazing thai" for dinner with three friends. i am a vegetarian and i dont eat eggs or seafood. i ordered the amazing thai's spicy noodles" which did not state on the menu that it was going to have eggs. i requested the noodles without any meat and asked for tofu replacement. i clearly told the waitress i was a vegetarian to the point that i didnt want any seafood sauces in my meal.
my meal arrived looking very attactive and as i was about to dig into it, i smelt eggs!!! i got my two friends to try it for me and they confirmed it was eggs.
i called the waitress, questioned her on the eggs to which she replied rather defensively and i quote, " we cannot put every item in the dish on the menu".
i explained my situation again and she agreed to get another dish made. few minutes later the waitress comes back to tell me, "the chef said its just the tofu bits which went into pieces while cooking!! i was still not convinced so thistimei asked all three of my friends to try the egg bits. they all confirmed it was egg.
i called the waitress and my friend said to her that it was eggs to which she replied " is that so" and went away with the plate.
when the meal arrived again, there was no egg, no spicy flavour to the noodles, infact there was no taste to the meal. it was oily and tasteless.
i asked to speak to the duty manager at the pay counter and the female staff asked me, "why do i need to speak to the duty manager". i told her i want to place a complaint. she then revealed she was the duty manager. i explained the whole thing to her and much to my disbelief she was not listening. she said defensively that all their noodle dishes have eggs in them. which confirmed again the "so called chef" lied to me". without any apologies she offered me a 15% discount. i told her i couldnt care less for the discount, and that a restaurant could not do this to a customer. i tried to explain the seriousness of the matter ie. people with serious egg allergies would just not survive. the duty manager was not ready to listen. all i got was "can you wait i will check with the chef". i did not go to rotorua to waste mytimein a restaurant who could not be professional.
bottomline, i will never set foot in this place. they lied to me twice in the evening and wouldnt admit to it. really bad service. very disappointing as i really enjoy thai food.
apatel