past few years i have been regularly visiting this place as it is closer to home as opposed to their jlt branch. each year during ramadan i end up buying around 40-50 hareesa from the unit in al barsha. well. not anymore, especially after my experience yesterday...
i went to pick up the very 1st hareesa from al barsha, whilst waiting for the order i received a text from a friend to collect 2 for them. i noticed my order arrived and it was left on the floor behind the counter. one of the waiters picked it up and handed it to me, i questioned why it was left on the floor and not on the counter. immediately, one of the senior members of staff stepped in and told everyone else to keep quiet. i assumed he would try to understand my concern and then come up with a solution whereas i walk away with not only the order but add the additional orders. instead, the gentleman told me that it was his system and if i wanted thefoodthen i should take it or leave it.
so i decided not only to have my money returned but not order from them for as long as i remain in dubai.
the staff were very rude and unprofessional. i asked for their names, to which they refused to provide. never seen anything like it!
well done, keep up the good work!