scene: saturday night 6pm, first week of september
group size: 8 adults + 1 child (3yo)
orders: 5x mixed plate, 1x sausages, 1x chicken skewers, 1x mixed skewers, 2x chips, 5 drinks
time from order to time chips reaching the table: 15 minutes
time from order to time food reaching the table: 65 minutes
as far as reviews go, we had come here for dinner to catch up with friends. the reviews of this place generally have been strong, and even zomato ratings say 4.3, so reasonably high for the number of reviews (220 at the time of writing this), so expectation was quite high.
besides the fact that service was quite slow for the actual food, the other reasons why my score was quite middle of the road 3, was:
- skewers were cooked inconsistently; my lamb was overdone significantly hard, my chicken and kafta was great. all of my wife's skewers were great. one of the others had chicken which was overdone.
- the garlic dip was extremely sour to me, so it was a bit of a turn off, while the hommus was apparently extremely bland for my wife, however, the babaganoush was very nice indeed.
- a table that was seated after us by about 20 minutes were served their orders significantly faster than us.
- due to them wanting to bring out our food at the same time, it was all cold.
on the positive
- the falafal was excellent, crispy outside, moist inside.
- the drinks they made were also really great too.
- the wait staff were very good in explaining what was in each dish and options we had.
- easy to flag down to get additional drink ordered and bread for the table.
in wrapping up, price wise for all of our orders came to $42/pp (adults only counted), which, i personally felt was a bit on the high side for the volume of what you get ($31/mixed plate pictured).
if they were able to get their service speed faster (it was busy, but you have to expect it for the size of the venue and their reputation), then perhaps it would have been a better experience.
would i go again? maybe to hang with friends, but probably not likely for eating there with family alone.
would i order delivery (which apparently is now an option), maybe if delivery was included (like over a certain order value).