once is bad luck, twice is proof.. sadly we will now be ensuring everyone we know doesn't head to brents. we have been to muych worse restaurants, but it's in its very near success that its failure lies.
brents' food has never been a disappointment. but nearly all dishes we've eaten there have had one or two things wrong. not wrong in a send back to the kitchen wrong, but wrong in that it was unnecessary or didn't add to the dish. too twee, too overwrought and pointlessly complicated. if brents focussed on their food and simplified what they are trying to do, the food would be a stand out, even despite the high prices.
but when it comes to service, one must expect more at mcdonalds. astonishingly incompetent, inattentive or boastful of their supposed prowess, no member of service has yet managed to be close to average. all have been shades of awful that is bewildering in an establishment that's lasted this long.
although waiting an hour for bread after ordering? a failure that can only be shared by the entire establishment.
if you want to spend good money on a fantastic experience, avoid brents like the plague. if you want to spend good money on an experience that fails on so many levels, go right ahead.