it has taken me sometimeto post this review, simply because i was trying to think of a less negative way to write it, after our incredibly disappointing team lunch there last week.
what is more confusing is that the prices are really steep, which i don't mind because i am more inclined to hope that we will then receive better quality service and treatment but neither happened.
so i will just state facts:
1. i booked a table of sixteen (16) people with michela vigliotti on the 24th july 2017 for the upcoming friday lunch time.
we arrived on the friday lunchtimeand were left standing outside because there was no booking under my name for some reason.
after several minutes i then walked inside, asked for the manager and he finally asked where we want to sit..
they then assembled a table of sixteen (16) in front of us all there and then.
2. the drinks.
as drinks were ordered, for some reason certain people got their orders. others just didn't. for example, two people ordered a glass of red wine. one person got theirs, and the other waited ten minutes before having to walk inside to request it at the bar.
3. the food.
the food was the same situation and almost chaotic. we were served by several different waiters who i can only assume didn't communicate the orders with each other.
this led to certain people either just not receiving their orders, and others received incorrect orders (thereby having to send their dishes back).
the lady sitting next to me, actually offered her chicken ballotine to me to try because it was so tough (and overcooked) that she could not cut through it with her knife.
4. the ambiance.
at lunch time, unfortunately it sounded like a nightclub but with almost crackly speakers outside due to the bass. we had to request that the blaring music through the speakers outside was turned down.
5. the service.
apart from the fact that the orders were incorrect, that there were several different waiters serving us throughout the lunch (and i personally had to walk in twice to ask about my order), i can say that it was friendly.
*recommendation: its safe to say that i thoroughly regretted recommending this spot to my boss and team. after apologizing and consulting with the other members of my team who were at the lunch, its safe to say that they sadly won't be returning either. my recommendation is that i don't recommend zuri social lounge at all.
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