usually great, but very disappointed on valentine's day.. normally, zappitelli's has amazingfoodand service. my fiancee and i got take out for valentine's day and when began eating at home, our order was not correct and the bread they gave us was cold and wet! we were so extremely disappointed. why would bread be cold and wet (the bread was all soggy, like someone saturated the bottom with water) when there was nothing cold in our bag and the bread was wrapped in plastic wrap? we should have prepared ourselves, because when we called the person who took order seemed like he wasn't really paying attention, and his phone etiquette was not very good. then, when we picked up thefoodthe restaurant was crowded (since it was valentine's day) and severely under staffed. it will be a while before we attempt carry out again. hopefully this will be the last bad experience we have. it was such a shock because normally the service andfoodis superb.