disappointing..maybe an off night?. i had really high hopes for this place. it was recommended by a chesapeake native who grew up with members of the wicker family; i was promised the absolute best crabcakes i've ever had, with good value and great service.
i came on a saturday night (5/21/22) with my folks for a celebratory dinner. the outdoor patio was filled with folks listening to live music; the take-out window had a long line, the parking lot was full. looked promising! the indoor dining room was packed but our wait to be seated was brief.
from there on, the experience was horrible. our waitress brought out hushpuppies promptly (in fairness, they were piping hot and delicious) but was too distracted by the men at the table across from ours to remember to take drink orders. she returned to our area a few minutes later to bus a table and we flagged her down to order a pitcher of beer, and sweet tea. the pitcher arrived a few minutes later, but no glasses...had to wait for the glasses...then another trip for the iced tea. the she-crab soup was loaded with crab chunks and very rich, but it was lukewarm at best. our hot crab dip appetizer didn't arrive, neither did my mother's appetizer (house salad.) in hindsight, when the salad was ordered the waitress didn't ask about dressing preference; i should have recognized that she wasn't paying attention to our order.
when the entrees were brought out, we told the waitress to please cancel our order for the hot crab dip as it never arrived. we also reminded her about the salad order. she seemed embarassed to have forgotten both, but again didn't ask about salad dressing. another server came to our table with the crab dip saying something to the waitress along the lines of "hey, i think this was yours." our waitress was flustered, and though the dip was cold and had been sitting out she said she couldn't cancel it now and we could just "take it home if we didn't finish it."
needless to say, the dip was pretty much congealed cheese at this point. we each gamely tried some (i heard rave reviews) but it was disappointing. this is the first time in my life i have ever sent something back. to her credit, the waitress apologized and said she'd take care of it.
our entrees (crab cake platter and broiled seafood platter) weren't hot. i will say that the crab cakes were generously sized, and as promised, without any filler. the seafood was fresh, but again, simply not hot.
one of the managers was checking in on the tables in our section and asked how our food was. we didn't mention the poor service (everyone has an off night now and then, and i'm not looking to get anyone fired...besides, cold food is not necessarily a server's fault). we did, however state that the restaurant had been highly recommended, but that the food from soup to entree to appetizer had all been cold. she was shocked, seemed genuinely distressed, and apologized profusely.
dinner came out to $70 for three people. we weren't charged for the crab dip, which i appreciated.
will i go back? maybe. the size of the crabcakes and lack of filler was impressive, and to me indicates a committment to quality and value.
i have a feeling that my experience was an off night at this place. if i do return, it will be for lunch-- a lower stakes, less expensive gamble. if i do have a better experience i will certainly report back