terrible service. i am a local and this is the first review i have ever written on this site. i felt compelled to due to the terrible service we received at what used to be my favorite bar in town. locals be warned...you are not appreciated. tourists be warned too!
maybe i should preface by saying we've always enjoyed ww during the day/late afternoon. fun patio, decent service, good food, awesome beer. but at night it is a different beast. they are making money hand over fist in this place so even if management reads this they probably won't care. at all. but i'd like to warn you before you experience similar frustration, so here goes.
4 of us visited around 8:45p on a friday wanting a late dinner and beer. we were relieved to see the front patio half empty and several tables available inside as well. we were stopped by a bearded bouncer who said they were at capacity and that we would have to wait until 4 people left before we could go in. my visiting friend politely said "oh, but there are open tables on the patio?" to which he robotically replied "we're at capacity. you can wait until 4 people leave or you can go." incredibly rude tone. i was shocked, but stupidly we decided to stay. here's the thing...i'm a local, so i know that there is a tasting room downstairs. so i can understand that if there are lots of people down there it could throw off the capacity. i explained this to my friends, not the bouncer. a visitor has no way of knowing this...and the bouncer did nothing. i'm not upset about the capacity rule...i get it. but you have to explain to people the reason for it, especially when the front patio is 50% empty. it's simple customer service.
we waited for about 10 minutes for 4 people to exit. during thattimeit was absolutely infuriating to watch the same scenario churn over and over again: people approach door. people are denied entry. people look over at empty patio, then back to bouncer. "at. capacity." he replies with no explanation. totally rude, totally ridiculous.
once in, we approached the hostess stand where three young ladies were chatting. we were ignored for a minute or two and then finally one of the girls, quite annoyed that we had interrupted her conversation, asked me how many in our party. 4...and we'd like to sit on the patio please. she asked my name so she could put us on the list. "there's a wait?" i asked, looking out at the 10+ available patio seats (set and ready to go!) and long wall of seats at the big window (all empty!). "yes. there is a wait." huh. to which i replied "ok, we'll just sit inside then" and gestured towards the half empty dining room including the vacant 4-top by the front door. "ma'am? there is a wait." she curtly said, voice raised.
i am 35 years old and hate it when people call me ma'am. i am not ma'am, my mother is. and this whole thing is now beyond ridiculous. i took a deep breath and serenely asked how long the wait would be. "45 minutes." 45 minutes?? i'm sorry but i laughed in her face. now it's my turn to be an a-hole like the rest of the staff here. "so...when are you going start calling some names off the list?" "ma'am...we are going to start paging these people any minute now." really??? wow! ok, i'd like to see that!
there was no paging. there had been no paging in the 10 minutes we had been waiting outside with the jerk bouncer. not one table had been sat in that time. i'm not sure there was ever even going to be any paging. complete and utter nonsense.
maybe the kitchen was backed up? short-staffed? again...fine...i get it. but just tell me. something...anything...please. a little peek into the amazing business strategy that apparently is keeping the dining room half-empty for all patrons to see, including those on the 45 minute wait lis, and never seating anyone. insanity. we left.
you think you're cool wicked weed, but you're really not. not as cool as you think you are. i beg of you, if you're reading this (which you're probably not because you're too busy counting your money), please use one of those day-long "staff meetings" that you so proudly boast about on facebook to educate your incredibly rude staff on the importance of being polite and courteous. make an attempt to explain why the train is off the tracks...who knows, we may even stick around. because i really like your beer and as a local, i'd like to be proud of you. right now i'm ashamed.
instead we went next door and dropped $200 at seven sows on amazing food, creative cocktails and excellent service. it pays to treat your locals right.