ehh.. i've been tourbanstack twice now, my visits several months apart. i love taco mama and have been pleasantly surprised with community pie, but the third of the monen's establishments just doesn't do it for me. there are good aspects, sure: the atmosphere is really neat (though loud), the management is obviously a part of the team effort (something i always appreciate), and the whiskey menu is impressive if that's your thing. for me, though, the burgers are just lacking. i've now tried the jive turkey and the mushroom melt - both were fine, neither impressive. oddly enough, as another reviewer commented, the sweet potato fries may be the best item on the menu. the first time i went, service was excellent. this last time, it was definitely lacking. i'm a server myself, so i'm both extremely observant and incredibly understanding of the many things that can go wrong on any given night. the restaurant was decently crowded when we were there, and i could see our server taking care of at least one other table. other servers were certainly pitching in with running food, etc. our server was nice enough, but.... awkward, for lack of a better term. he might have been new, or else really forgetful. i'm hoping he is just new. the beer i ordered was never brought, despite seeing him make multiple trips around our section. i finally had to discretely ask, as my food was delivered, if it was still on the way. he seemed completely clueless and had to make two more trips to ask both what it was and which size i wanted. *cringe*. i wasn't particularly annoyed that he forgot my beer (although i'm sure others would be), more so just felt really awkward about having to ask when he clearly forgot - despite writing it down. when our food arrived, it was 'auctioned off.' again, not a huge deal, but we were only a table of 5 and he personally delivered the food (with another runner). i would like to think he'd remember who had what. one entree was missing, was brought out about 2 minutes later by a manager, and was wrong. very wrong. burger-instead-of-lettuce-wrap-wrong. cringe again. all in all i enjoyed my experience because of my company, but my so-so burger and one pint of beer weren't worth the $16 i spent after tip. i don't think i'll be back.