twisted

wonderful food, customer service could use some help. i was so excited to hear medina had another sushi restaurant coming because i really am not a fan of the one other place i know that is nearby. my friends and i always decide to get carry out because the atmosphere isn't something we find worth staying for when we can head to one of our homes and open a bottle of wine. nothing really big to complain about there, though. i have ordered out there a total of 5 or 6 times now, usually enough sushi to feed 3 people. i sushi is always full of fish and not overwhelmed with rice, and it always tastes fresh. as for the recipe and preparation, nothing to complain about there, either.

here is where my complaint comes. the first time i got carryout there were no sauces in the bag (sushi sauce, spicy mayo, etc..) that would normally come on the rolls if i were dining in. so the second time i checked the bag and they weren't in there so i asked before i left. i have had to ask for the sauces more often than i haven't. i have ordered rolls twice that specifically come with fish roe and haven't gotten the fish roe either time. i have now learned that i not only need to look inside for the sauces, but now i need to specifically check for fish roe as well.

last time i came in with a friend to order carryout and they were out of rice. the man at the counter said they had gotten a huge rush due to the new specials and it would be about 30 minutes before sushi rice would be done. not a big deal at all for us at the time, but after we ordered and planned to come back for it, my friend pointed out a simple "sorry" would have been nice in addition to the explanation. when we came back 40 minutes later for the sushi, the girl at the counter couldn't find an order for us and the woman making the sushi just shrugged her shoulders and kind of rolled her eyes. the young lady found our ticket still on the printer, nobody had noticed it once the rice was done, i guess!? so we took a seat to wait for the sushi for another 15 minutes. the woman who had previously seemed annoyed that we came in for the sushi we ordered 30 minutes earlier came over to us and dropped off our sushi without a word. no apology, no smile, no "thanks for waiting, have agoodday". nothing. my friend said she would have expected something for free, but all i would have liked wasgoodcustomer service. things happen and if business is higher than expected and i have to wait 30 minutes for sushi, no big deal. just apologize for the inconvenience and i'll patiently wait.

so overall, the employees need to be more careful making sure carryout orders get everything they should and they should make an effort to be a bit friendlier and hospitable. otherwise, the product is wonderful.

twisted is a special restaurant tha manages to offer somethinggoodfor everyone while i enjoyed my first visit, i have not been able to convince myself to return.

service was excellent but calamari served in a pool of grease, dry chicken sandwich on a dry roll, sushi/sashimi menu was a confusing matrix that had to be explained then the sashimi was cut the opposite direction of every sashimi i've ever seen and the hand roll was a single roll with 2 huge slices of tuna jammed in haphazardly that came off more like a fish hot dog than a hand roll.  the cost of this mediocre at best meal for 2 was just under $50 which was in no way agoodvalue.

don't eat here keep rolling by. ouch! it was our first visit too sushi on the roll, with several cars in the parking lot i thought that was agoodsign. upon entering there was a mass of empty tables, i guess the cars are for all the employees(?). this is a walk up an order type joint, service wasgoodwith several people working behind counter and the place was clean but still errilly empty.

food was delivered ingoodtime but that is when disappointment started setting in. there was a stack of carrot slices in each bowl and what seemed like cups of celery that kept deflecting my utensils. somewhere below that mess was my "fried rice" but all it seemed to me was rice with a mess of soy, no peas/carrots/egg what one would expect with fried rice at all. the chicken slices were quite large and ofgoodquality, however lacked flavor altogether. the chicken was lightly seasoned but pan grilled, the pieces were much too large to absorb any flavor and dry overall. maybe the lack of seasoning was agoodthing since after asking for a side of honey spice seasoning i discovered it was yet an additional source of my eating displeasure.

just for comparison panda express is not my favorite but let's say on a scale of 1 to 5 panda is maybe a 3, i'll give sushi roll a 1. horrible, bad, no good, no hope. honestly this is one of the worst meals i have had in a long, long time.