average at best. average at best... on saturday night 1/31/2014 i took my wife to trulucks for her birthday dinner. our waitress was taking care of a party of six next to us, so our service was average at best. bread basket was never refilled, or even offered to be. water was warm, when i requested cold water, i received another bottle of warm water, which took quite some time. when it came time for a refill, time stood still. we ordered lobster, and king crab, when it was served, it was lukewarm, and the butter warmer was lit at the time of service. by the time the butter was warm, the food was cold. not worth the $75, and $69 prices by alongshot. how was my food??? the server never came by to ask. when it came time for desert and coffee, we declined and went to starbucks across the street, who out performed your staff by alongshot. maybe you should send your people there for training.
on saturday, i called and spoke to bart, one of your managers. he seemed some what concerned, and told me to try again, and let your staff and food prove itself. sorry, but for a $235 dinner with no value, there is no chance in me spending more money on a 50/50 chance. later that day, chris another manager called me about my experience, when i told him i spoke to bart earlier he was extremely rude, would not listen to me, and abruptly hung up. this just reinforced my feelings of average at best. in speaking to friends over the weekend and sharing my feelings, they seem to feel the same way. based on this, i would not return to your establishment to spend good money for average food and service, and chris sealed the deal with his arrogance and lack of class. you seem to post all of the compliments, why don't you take a complaint as serious. i am sure you would not like this note to hit social media, and or comment sites. thank you for a great disappointment. mitchell zwang