the sugar bowl cafe

this is the friendliest cafe in town. stopped here for coffee and to grab a quick sandwich to take away. cafe was doing a roaring trade after saturday sport - and taking the business completely in their stride. the baristta in particular is so chilled out and in control. i noticed that the sandwiches were refreshed in thetimewe were waiting for our coffees to be made - so i like the fact that the food isn't pre-made heaps in advance - the obviously replenish the cabinet as the food sells. considering how busy it was, we didn't have to wait long at all. coffee was fab. i love the take-away cups they use - my coffee was piping hot, but the cup wasn't hot to touch. even though it was busy, still got a park at the door.

amazing coffee, delicious food, vegetarian eggs benedict very good value for money. their baked goods are absolutely amazing. staff are very friendly, everytimei go it is always a good experience!

place had a nice busy vibe, a nice atmosphere. food was amazing, presentation top notch because i eat with my eyes. staff cleared tables quickly. went during busy time# lunchtimeon a weekend, long wait times to order and receive the food. no heating inside , so bring a jacket.

came here with the partner today as it was my day off. i ordered the open steak sandwich dish and iced chocolate, he had pancakes with flat white.

drinks came out ontimeand not long after we had arrived which was great considering how busy the place was.

then lunch came out, steak was cooked to my requirement and fries had a nice salt and vinegar seasoning on them.
the partners pancakes came out, majority of the dish was consumed..

menu is full of variety, will be returning.

busy little cafe, wish i went for food as the food looked amazing! just had sweets which were nice, really enjoyed the lemon cake! firsttimehaving cream instead of yogurt which was quite nice! still a fan of yogurt though :) hope to trial the food!

we enjoy a coffee, morning tea or lunch here regularly and have been for the last 9 years or so. on the whole the service is good, the place is clean and the food is tasty and presented well. a good atmosphere and they have managed to update fromtimetotimewithout loosing there own style.  the savory cheese/veg scrolls taste so much better than they look and we've never had a bad meal here. the menu is varied and a reasonable price but we usually just order from the cabinet because i love the smoke salmon roulade with a side curly fries. update 16.2.16 sorry just not the same place.. didn't enjoy my coffee was well under extracted. different atmosphere now not quiet as inviting.

i believe this cafe deserves a much better rating than its current average! hence why i'm giving it a five. but i believe a 4.5 would be better as the prices are slightly high. but i don't mind paying that little extra for excellent service. eachtimei go in i am greeted in a friendly manner and even sometimes given discounts or extras!! lovely food and coffees. great job guys! :)

i have never written a review before but i had such a hideous experience this morning that i felt compelled to do so.

i live just around the corner from sugar bowl but rarely go there as their service is notoriously bad. this morning i decided to give them a go and when i walked in there were no other customers just a waiter and waitress having a discussion. as i got to the counter to order the waitress asked what she could get me but as i was ordering she began to finish her conversation with the gentleman, talking over the top of me. when my order came out my daughters fluffy was missing so i enquired where it was and was told it was next on the order.

when the waitress brought the fluffy out there was no apology that it had been missed but rather she rudely said that i hadn't paid for it and had to give her $2 before i left. i said that it had been included when i placed my order and she said "well i didn't hear you". it was only after this rudeness that i suggested that she hadn't heard me as she had continued a conversation instead of listening to my order. too this she told me that she thought her customer service was 'excellent' and that i was being 'ridiculous'.

i did go in to pay for the fluffy and tried to explain my frustration to the waiter as the waitresses seemed to have disappeared when i went in to pay but all i was met with was " ahuh, ok'. at notimedid i get any apology, not even for being called ridiculous - what sort of person in customer services does that to a customer?!

this was such a small issue that blew out to something big due to poor customer service. if the waitress had just said "i'm really sorry but i forgot your fluffy, would you mind popping in to pay for it?" there would have been no bigger issue. if that is what she considers 'awesome' customer service as management i would seriously consider re-training!

good location and lots of free parking all around. been here half a dozen of times now and i'm very happy with it. mouth watering food and great tasting coffee. only thing is food took a longtimeto be served. friendly staff and have no issue in recommending the sugar bowl cafe!

poor service and long waiting times. when ordering we asked if they served feijoa juice, and were told all our juices are over in the fridge. after going to the fridge, they didn't stock it which would have been good to know beforehand. a lot of the menu items have vegetarian options, the girl who took our order didn't know what the option included, when the two vegetarian meals arrived they had the meat component removed, with no substitution although the price was the same. we had to wait a longtimefor our meals, although they weren't overly busy and were served burnt coffee. would not bother going back

firsttimeat sugar bowl today for brunch. located on reasonably quiet road with excellent parking right outside. great selection on the menu and prompt service. very impressed with the eggs bene with baked salmon option - perfectly cooked and presented and extremely well priced.

also in the current edition of the waikato/bop entertainment book. will be back.

first i thought this was an excellent cafe being open for dinner in the weekends, but then i noticed the hours stated to change. some week ends they are open and some there not. the coffee is very good and the guys that run the place are very friendly and welcoming, gets an average by me, because there closed half thetimei turn up for coffee.