pendolino in the strand arcade has been on my list to try ever since i’ve been to their sister restaurant, la rosa, also in the strand arcade. and on a friday evening when a bottle of red wine is much called for, not much beats a heartyitalianmeal.
the pendolino service was, well, an experience. we were served by several waiters, a manager (although we did have to wait 10 minutes for the manager to come take our order as it wasn’t within a waiter’s scope to do so), and a wine sommelier. we were also served complimentary items including an appetiser and chocolate truffles with great pomp and ceremony. all the staff were extremely professional, and there were a lot of them, so we definitely felt well taken care of.
however, the food, which is far more important to me than the service, was not as amazing. several of the dishes were salty which is a shame as they were actually would have been topnotch were it not for the salt...
for the full review, see imhangry.net/2017/08/26/pendolino/