overall service was average, decor was beautiful, ambience was off.
booked a large table for a graduation dinner with family that had flown up from down south.
online mentioned there being live music just before the time we had booked. we thought music would be lovely but instead we could hear the performance as we approached and were shocked to see the restaurant was dimly lit and the live performer blaring to a crowd of drunk patrons on a sunday night?!?! anyone would think we had somehow ended up in danny doolans and not a nice spot for a meal and catch up with family. couldn’t read the menu as it was super dark and couldn’t focus over the loud music so didn’t order a drink and didn’t study the menu too hard to find something i would 100% enjoy.
the waitress came over to discuss the menu with us to which we responded “we can’t hear you”
she carried on anyway as if we could lip read. she later pat me on the back to get my attention, i would have rather her turn the music down so she wouldn’t have to physically make contact with me instead of using her voice.
the waitress’ patience was very slim and i felt some staff were well undertrained due to the way they handled situations, plates, orders and serving drinks holding them from the rim (where you drink) instead of as low down as possible.
no apologies weremadefor the music nor the forgotten orders.
the live performer eventually left a little later than booked to our relief... but then started the loud “background music”.
we tried to yell over it... eventually gave up and asked for the music to be turned down... nope
took me having to walk over to the bar (getting ignored by multiple staff) until someone turned their attention to me so i could ask if something could be done to prevent the damage to our ear drums. this time successful.
my pasta was really soupy, but relatively tasty. compliments from the table on all of their meals, a part from the service and ambience the place was okay. would maybe come back during the day time for an experience overlooking the water which was advertised online, not like we were gate crashing a club with drunkards dancing around as if it were a friday at 1am...
if you would like an intimate date where you don’t need to talk and can just canoodle in the dark. highly recommend.
may be back to give these guys another go during the day!