horrible, discriminating & rude staff behavior.
on 18-feb, i picked upfrencholive restaurant at porto arabia in pearl to celebrate my younger sisters birthday.
when we called in the morning for reservations, they said it’s full you may try walk-in and if tables are available we will accommodate you.
we came to restaurant at 09:35 pm.
the 3 female companion (total 6 of us) with us approached ms. maravi for table availability outside. ms. maravi told it’s not allowed to seat 6 people on 1 table (due to covid restrictions), only 5 people per table outside.
we asked for a corner table inside the restaurant, to which ms. maravi told “that area is closed due to restrictions as well”and accommodate us further inside instead, fair enough (rules are rules after all & we respect the law).
we celebrated the birthday & the service plus food was very good, undoubtedly!
however, when we were leaving the restaurant at 11:45 pm, we saw a family of 10 people sitting on the corner table inside the restaurant (we ignored it), further when we stepped outside we say a family of 8 people on 1 table (6 adults & 2 children). upon seeking explanation from ms. maravi, as to why the rules of covid are not met, she argued in an unpleasant, unprofessional, rude & ill manner with all of us & even called us “liars”.
adding to the above, the restaurant manager (name ibrahim) turns up (claiming he is the owner of the restaurant, which is false information as the owner is ifs group) & made the situation even worse. he was not wearing a mask (despite requesting him to wear a mask he declined our humble request).
instead of clearing the matter and apologizing, he firmly argued with us & told us “do whatever you want”.
the above incident speaks volumes about poor customer service, discrimination and violating government guidelines on covid restrictions.
i know ifs group from 16 years & had pleasant experience in the past unlike this incident. i request ifs to take strict action against the relevant staff & demand apology.